New City Moving
FMCSA registrant: WINDY CITY MOVING
USDOT 3078026 · FMCSA SAFER · observed
It cannot legally perform interstate household moves under federal rules.
What we found
Report assembled Oct 1, 2026 · Source observations are dated below- CRITICALNo active federal operating authority
MC65035 Property (Except Household Goods) — INACTIVE; MC65035 Household Goods — INACTIVE. SAFER operating-authority status: NOT AUTHORIZED.
It advertises interstate moves it holds no federal authority to perform.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 1, 2026
- SERIOUSAdvertises interstate moves; its website shows no USDOT or MC number on the pages we read
None of the 6 page(s) we read (home, contact, about, pricing, faq, licensing) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).
The pages we examined did not provide a USDOT or MC number to check. Ask which registration would carry your interstate move.
Source: company website · as of Sep 3, 2026
- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 (registry data as of 08/28/2026). Categories: Shipment Documents 1, Pickup and Delivery 1, Claim Settlement 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 1 truck, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Oct 1, 2026
- NOTESelf-declared: “highest-rated”
“We are the highest-rated movers in Chicago, IL”. This is the company's own marketing statement; this wording alone does not establish an independent ranking.
Source: company website · as of Sep 3, 2026
- ON RECORDUSDOT 3078026: 1 power unit, 1 driver reported
FMCSA records 1 power unit and 1 driver for USDOT 3078026 (WINDY CITY MOVING), with 5,000 miles reported for 2023. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.
Source: SAFER snapshot · as of Oct 1, 2026
- CHECKS OUTBBB rating A- (accredited) — Chicago profile
BBB complaints: 36 complaints in the last 3 years (15 closed in the last 12 months); types: Service or Repair Issues 23, Product Issues 8, Order Issues 2, Sales and Advertising Issues 2, Customer Service Issues 1; status: 26 answered, 10 resolved. Alerts: 1 alert(s)
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC65035 Motor Carrier of Property (Except Household Goods) — Inactive.
- Oct 1, 2026MEDIUMNew operating authority on record: MC65035 Motor Carrier of Household Goods — Inactive.
What kind of company is this?
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)No active federal authority captured. Observed Oct 1, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record does not show interstate household-goods carrier authority. Observed Oct 1, 2026. This does not rule out separate broker authority; see the category-specific federal dockets. It does not determine eligibility for in-state moves or another operating carrier.
- State household-goods licenceNot checked for this profile.
- Federal insurance statusWe do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
- Review ratings compared across sourcesGoogle has an unknown number of reviews, too few to compare with BBB's 73; star ratings differ by 1.3 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - No active federal authority capturedObserved Oct 1, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - No — not shown in the captured recordObserved Oct 1, 2026
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
- —
- Safety rating
- —
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2025: 1 · registry data as of Aug 28, 2026 · FMCSA complaint historyShipment Documents (1)Pickup and Delivery (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 2929 N CAMPBELL AVE, CHICAGO, IL 60618
- Operating authority dockets
- InactiveMC65035Motor Carrier of Property (Except Household Goods)InactiveMC65035Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Sep 3, 2026
Possible business match. Confirm the listing before relying on its rating.
Source checked Sep 3, 2026
AccreditedListing matched to this business.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with New City Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at New City Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Information NMB could not verify
- • FMCSA Licensing & Insurance authority, insurance, bond, and BOC-3 evidence
- • FMCSA enforcement / out-of-service evidence
- • Certificate transparency source unavailable — latest recorded lookup could not be completed (research gap, not a company finding)
Report assembled Oct 1, 2026. First published Sep 3, 2026. This report pulls from 282 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?