New City Moving
Legal name: New City Moving & Storage LLC
It cannot legally perform interstate household moves under federal rules.
What we found
Checked Sep 3, 2026 · every line links to its source- CRITICALNo active federal operating authority
MC65035 Property (Except Household Goods) — INACTIVE; MC65035 Household Goods — INACTIVE. SAFER operating-authority status: NOT AUTHORIZED.
It advertises interstate / long-distance moves it holds no federal authority to perform.
Source: MOTUS registrations · SAFER snapshot · as of Sep 3, 2026
- SERIOUSAdvertises interstate moves, prints no USDOT or MC number
None of the 6 page(s) we read (home, contact, about, pricing, faq, licensing) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).
You cannot look this company up from its own website. That is the point.
Source: company website · as of Sep 3, 2026
- PROBLEM1 truck, 1 driver on the federal record
FMCSA: 1 power unit, 1 driver, 5,000 miles reported for 2023. The website advertises “nationwide”, “15+ years”, “1040 reviews”.
The operation on record is a one-truck business, whatever the marketing says.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 (registry data as of 07/31/2026). Categories: Shipment Documents 1, Pickup and Delivery 1, Claim Settlement 1, Deceptive Business Practices 1. Fleet on the registry: 1 truck — 1.0 complaint per truck.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMReview volume does not fit the operation on record
1437 reviews across platforms (1364 reviews on Yelp; 73 reviews on BBB; 0 reviews on Trustpilot); FMCSA record: 1 truck, 1 driver, 5,000 miles reported, registered 2.3 years; that is about 617 reviews per year registered
Source: SAFER snapshot · Google listing · Yelp listing · BBB listing · as of Sep 3, 2026
- PROBLEM36 complaints closed with BBB in the last 3 years, 15 in the last 12 months (BBB shows 73 customer reviews; FMCSA record: 1 truck)
BBB complaint volume relative to the size of the business.
Source: BBB listing · as of Sep 3, 2026
- NOTESelf-declared: “most trusted”, “highest-rated”, “top-rated”, “best movers”
“rocess Non-Transportable Items Why Hire Local Movers Search Chicago’s Most Trusted Local Movers Where are you moving fro”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: WILLIAM RASPE (VPCFO)
Company official(s) on the FMCSA registration for USDOT 3078026, WINDY CITY MOVING.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Chicago, IL: “New City Moving” / “Windy City Moving” / “Inc.”
BBB: “New City Moving” — BBB rating A-, 1 BBB alert(s), Length of time business has taken to respond to complaint(s), started 10/3/2008. BBB: “New City Moving” — 1 BBB alert(s), Pattern of Complaints # Complaints ## Customer Complaints Summary - 36 total complaintsin the last 3 years. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (773) 489-0600 on both records; BBB: website newcitymovers.com on both records; BBB: address 2929 N Campbell Ave, Chicago, IL 60618-7903 matches 2929 N. Campbell Ave., Chicago, IL, 60618; BBB: address 2929 N Campbell Ave, Chicago, IL 60618-7903 matches 2929 N. Campbell Ave., Chicago, IL 60618; BBB: address 2929 N Campbell Ave, Chicago, IL 60618-7903 matches 2929 N CAMPBELL AVE, CHICAGO, IL 60618; BBB: lists newcitymovers.com as its own page; BBB: name “New City Moving” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — New City Moving · BBB profile — New City Moving · as of Sep 3, 2026
- CHECKS OUTBBB rating A- (accredited) — Chicago profile
BBB complaints: 36 complaints in the last 3 years (15 closed in the last 12 months); types: Service or Repair Issues 23, Product Issues 8, Order Issues 2, Sales and Advertising Issues 2, Customer Service Issues 1; status: 26 answered, 10 resolved. Alerts: 1 alert(s)
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- New City Moving / Windy City Moving / Inc.Chicago, ILADVERSE RECORDlink strength: strong
- BBB — New City Moving: BBB rating A- · 1 BBB alert(s) · Length of time business has taken to respond to complaint(s) · started 10/3/2008
- BBB — New City Moving: 1 BBB alert(s) · Pattern of Complaints # Complaints ## Customer Complaints Summary - 36 total complaintsin the last 3 years
How we linked them: BBB: phone (773) 489-0600 on both records · BBB: website newcitymovers.com on both records · BBB: address 2929 N Campbell Ave, Chicago, IL 60618-7903 matches 2929 N. Campbell Ave., Chicago, IL, 60618 · BBB: address 2929 N Campbell Ave, Chicago, IL 60618-7903 matches 2929 N. Campbell Ave., Chicago, IL 60618 · BBB: address 2929 N Campbell Ave, Chicago, IL 60618-7903 matches 2929 N CAMPBELL AVE, CHICAGO, IL 60618 · BBB: lists newcitymovers.com as its own page · BBB: name “New City Moving” appears on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)FMCSA shows authority as "NOT AUTHORIZED." This mover is not currently authorized to operate as a federal carrier.
- Authorized to move household goodsFMCSA does not show household goods authority for this carrier. An interstate home move with this carrier would fall outside its federal authority.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 1.3 stars of each other across 2 review sources.
- Listed city matches federal recordsThis business advertises as based in Chicago, but federal and state regulatory records list its physical address in Carrollton.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says over 130 moving trucks but FMCSA SAFER (power units) shows 1 power unit (FMCSA), about 130× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 1 driver (FMCSA), about 50× the verified value.
Other concerns we want to surface
- •4 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - NOT AUTHORIZED
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - No
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation check required
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2025: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyShipment Documents (1)Pickup and Delivery (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 2929 N CAMPBELL AVE, CHICAGO, IL 60618
- Operating authority dockets
- InactiveMC65035Motor Carrier of Property (Except Household Goods)InactiveMC65035Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
10 reviews read across BBBThe website says 1,040 reviews. We could read 1,437 (Yelp 1364, BBB 73, Trustpilot 0); Google could not be counted, so this is not the company’s total.
- NOTABLE1437 reviews across platforms (1364 reviews on Yelp; 73 reviews on BBB; 0 reviews on Trustpilot); FMCSA record: 1 truck, 1 driver, 5,000 miles reported, registered 2.3 years; that is about 617 reviews per year registered (all platforms, n=1437)
- NOTABLE36 complaints closed with BBB in the last 3 years, 15 in the last 12 months (BBB shows 73 customer reviews; FMCSA record: 1 truck) (BBB, n=36)
- INFOThe website claims 1040 reviews without naming a platform; the most any platform we could read shows is 1364 reviews (Yelp) — Google’s listing was found but showed no review count, so another platform may show more (all platforms, n=1364)
- INFOThe 10 dated BBB reviews we read span 15 days (2026-08-18 to 2026-09-01); the 5 closest together fall within 5 days (BBB, n=10)
- INFO90% of the reviews we read are 1★ or 5★ (n=10; 9 five-star, 0 one-star) — the usual shape of review distributions, noted for context (all platforms, n=10)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with New City Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at New City Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 3, 2026. This report pulls from 282 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?