North American Van Lines

1. SERIOUS

   69 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 17 · 2024: 7 · 2025: 14 · 2026: 31 (registry data as of 07/31/2026). Categories: Loss and Damage 30, Claim Settlement 26, Pickup and Delivery 21, Estimates/Final Charges 15, Shipment Documents 10. Fleet on the registry: 1333 trucks — under 0.1 complaints per truck.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026

2. SERIOUS

   1 closed FMCSA enforcement case against this carrier in the last six years

   case IN-2023-0164-US1727, closed 10/31/2023. FMCSA enforcement record, six years as of 09/02/2026. The public record publishes the case number and closing date only — not the violation or the penalty.

   FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.

   Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Sep 3, 2026

3. PROBLEM

   Website address is not the federal record address

   Website: 1 Parkview Plaza, Oakbrook Terrace, IL 60181. FMCSA record: 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802.

   The office it advertises is not the address it gave the federal government.

   Source: company website · SAFER snapshot · as of Sep 3, 2026

4. PROBLEM

   BBB: 1.52★ from 25 reviews

   BBB rating 1.52/5, grade A+, 53 complaints in 3 years.

   Source: BBB listing · as of Sep 3, 2026

5. PROBLEM

   Trustpilot: 1.8★ from 16 reviews

   Trustpilot rating 1.8/5.

   Source: Trustpilot listing · as of Sep 3, 2026

6. NOTE

   Self-declared: “top-rated”, “best moving company”, “no. 1”, “#1”

   “hy Choose North American Moving Company North American Van Lines is a top-rated moving company in the U.S. and Canada—an”. No source is given for any of these claims.

   Source: company website · as of Sep 3, 2026

7. ON RECORD

   The five most recent FMCSA investigations on record — most recent 06/02/2025 (Non-Ratable Review)

   06/02/2025 Non-Ratable Review; 08/22/2023 Non-Ratable Review; 11/17/2021 Non-Ratable Review; 02/08/2019 Non-Ratable Review; 02/08/2019 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more.

   Source: FMCSA SMS overview · as of Sep 3, 2026

8. ON RECORD

   Owner of record: JEFF HAMRICK (VICE PRESIDENT OF SAFETYCOMPL), JEFF MARGOLIS (SECRETARY)

   Company official(s) on the FMCSA registration for USDOT 70851, NORTH AMERICAN VAN LINES INC.

   Source: MOTUS · as of Sep 3, 2026

9. ON RECORD

   Other locations under this brand in Fort Wayne, IN and Westmont, IL: “North American Van Lines, Inc.”

   BBB: “North American Van Lines, Inc.” — BBB rating A+, failure to deliver our overflow truck after 25 days ( I had to pay out of pocket to finally get our final truckload of belongings, started 8/20/1993. BBB: “North American Van Lines, Inc.” — BBB rating A+, started 8/20/1993. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (260) 429-2511 on both records; BBB: website northamerican.com on both records; BBB: lists northamerican.com as its own page; BBB: phone (800) 228-3092 on both records; BBB↔BBB: social profile facebook.com/northamericanvl on both records; BBB↔BBB: social profile linkedin.com/company on both records; BBB↔BBB: social profile twitter.com/northamericanvl on both records.

   Ask which company holds the operating authority and insurance for your move, and get it in writing.

   Source: BBB profile — North American Van Lines, Inc. · BBB profile — North American Van Lines, Inc. · as of Sep 3, 2026

10. CHECKS OUT

    Active federal household-goods authority (FF-54052, MC-107012)

    FMCSA: ACTIVE; authorized for Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.

    Source: SAFER snapshot · MOTUS · as of Sep 3, 2026

11. CHECKS OUT

    BBB rating A+ (accredited)

    BBB complaints: 53 complaints in the last 3 years (26 closed in the last 12 months); types: Service or Repair Issues 24, Delivery Issues 12, Order Issues 9, Sales and Advertising Issues 3, Customer Service Issues 2, Product Issues 2, Billing Issues 1; status: 50 answered, 3 resolved.

    Source: BBB profile · as of Sep 3, 2026

Changes on the public record

We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.

• Sep 2, 2026MEDIUM1 new consumer complaint filed with FMCSA (68 → 69 in the last four years).
• Aug 28, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods)
• Aug 27, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods)

What kind of company is this?

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.