North American Van Lines

1. SERIOUS

   76 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 17 · 2024: 7 · 2025: 14 · 2026: 38 (registry data as of 09/25/2026). Categories: Loss and Damage 33, Claim Settlement 27, Pickup and Delivery 23, Estimates/Final Charges 15, Shipment Documents 10. Separately, the registry reports a fleet snapshot of 375 trucks, 958 tractors, 1497 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026

2. SERIOUS

   1 closed FMCSA enforcement case against this carrier in the last six years

   case IN-2023-0164-US1727, closed 10/31/2023. FMCSA enforcement record, six years as of 10/15/2026. The public record publishes the case number and closing date only — not the violation or the penalty.

   FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.

   Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Oct 16, 2026

3. PROBLEM

   Ratings disagree sharply between platforms

   Google 3.3★ (34 reviews) vs BBB 1.5★ (25 reviews): a 1.8-star gap between platforms

   When one platform is glowing and another is not, the difference is the story — read both.

   Source: Google listing · BBB listing · Trustpilot listing · as of Oct 14, 2026

4. PROBLEM

   BBB: 1.52★ from 25 reviews

   BBB rating 1.52/5, grade A+, 51 complaints in 3 years.

   Source: BBB listing · as of Oct 14, 2026

5. PROBLEM

   Trustpilot: 1.8★ from 16 reviews

   Trustpilot rating 1.8/5.

   Source: Trustpilot listing · as of Oct 14, 2026

6. CAUTION

   Website and federal records list different addresses

   Website (observed 2026-10-14T02:36:00.770Z): 1 Parkview Plaza, Oakbrook Terrace, IL 60181; 225 North Michigan Avenue, Suite 2527, Chicago, Illinois 60601. FMCSA physical address (observed 2026-10-16T06:31:44.927Z): 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802. FMCSA mailing address: 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802.

   Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.

   Source: company website · federal address record · as of Oct 16, 2026

7. COULD NOT VERIFY

   No State household-goods mover registry record found for this business

   We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 70851.

   Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.

8. ON RECORD

   The five most recent FMCSA investigations on record — most recent 06/02/2025 (Non-Ratable Review)

   06/02/2025 Non-Ratable Review; 08/22/2023 Non-Ratable Review; 11/17/2021 Non-Ratable Review; 02/08/2019 Non-Ratable Review; 02/08/2019 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more.

   Source: FMCSA SMS overview · as of Oct 16, 2026

9. ON RECORD

   Indiana Secretary of State INBiz Business Search could not be checked in this report

   The register could not be read. Business registration is not a mover licence. The search form was reached and a search for 'North American Van Lines, Inc.' was submitted, but the register did not return readable results because of the CAPTCHA requirement. The requested legal and DBA names were not all searched because the first submitted search was blocked before results could be read. No entity IDs, statuses, entity types, formation dates, registered agents, officers, addresses, record URLs, or source dates could be confirmed from the register. The register search was blocked: The official Indiana Secretary of State INBiz Business Search required a CAPTCHA after the search was submitted and displayed: 'You must successfully complete the Captcha'. The CAPTCHA could not be completed in this session, so no results or record pages could be read.

10. ON RECORD

    Every exposed BBB review and complaint record was read: 25 reviews, 48 public complaints

    Reviews 2023-10-22 to 2026-08-29. Public complaints 2023-11-13 to 2026-08-24 (BBB status counts: 48 answered, 3 resolved; “answered” is not “resolved”). BBB counts 3 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.

    Source: BBB profile · BBB complaints · as of Oct 9, 2026

11. CHECKS OUT

    Active federal household-goods authority (FF-54052, MC-107012)

    FMCSA: ACTIVE; authorized for Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Freight Forwarder of Property (Except Household Goods); insurance filings on file.

    Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026

12. CHECKS OUT

    BBB rating A+ (accredited)

    BBB complaints: 51 complaints in the last 3 years; types: Service or Repair Issues 24, Delivery Issues 11, Order Issues 9, Sales and Advertising Issues 3, Customer Service Issues 2, Billing Issues 1, Product Issues 1; status: 48 answered, 3 resolved.

    A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

    Source: BBB profile · as of Oct 14, 2026

Changes on the public record

Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.

• Oct 16, 2026MEDIUM1 new consumer complaint filed with FMCSA (75 → 76 in the last four years).
• Oct 4, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods)
• Oct 3, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods)
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Broker of Household Goods — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Motor Carrier of Property (Except Household Goods) — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Motor Carrier of Household Goods — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Broker of Property (Except Household Goods) — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: FF54052 Freight Forwarder of Property (Except Household Goods) — Active.

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Indiana Secretary of State INBiz Business Search · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

• Limitation: Business registration is not a mover licence.
• Limitation: The search form was reached and a search for 'North American Van Lines, Inc.' was submitted, but the register did not return readable results because of the CAPTCHA requirement.
• Limitation: The requested legal and DBA names were not all searched because the first submitted search was blocked before results could be read.
• Limitation: No entity IDs, statuses, entity types, formation dates, registered agents, officers, addresses, record URLs, or source dates could be confirmed from the register.
• Limitation: The register search was blocked: The official Indiana Secretary of State INBiz Business Search required a CAPTCHA after the search was submitted and displayed: 'You must successfully complete the Captcha'. The CAPTCHA could not be completed in this session, so no results or record pages could be read.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Checked 13 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Yelp.

Ledger evaluated Oct 16, 2026.