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Review the evidence
serious concern
Full source note: Related-entity links check
Related-entity links check: serious concern
One Stop Moving & Storage
FMCSA registrant: ONE STOP MOVING & STORAGE INC
USDOT 1956864 · FMCSA SAFER · observed
San Diego, CAUSDOT 1956864MC 694565(858) 633-8600
NMB Verification
Problems found
Driver out-of-service rate 16.7% vs 6.67% national average
3 problems · report assembled Oct 11, 2026
What we found
Report assembled Oct 11, 2026 · Source observations are dated below- PROBLEMDriver out-of-service rate 16.7% vs 6.67% national average
2 of 12 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/09/2026).
Source: SAFER snapshot · as of Oct 11, 2026
- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 (registry data as of 09/25/2026). Categories: Shipment Documents 1, Estimates/Final Charges 1, Pickup and Delivery 1, Claim Settlement 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 4 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Oct 11, 2026
- PROBLEMSays “licensed and insured” — prints no licence number
“d B. One Stop Moving & Storage Elad B. One Stop Moving & Storage 1 subscriber Our promise Licensed & insured Since 2007 Included with every ”. No USDOT, MC or state licence number appears anywhere in the site text we read.
A licence claim with no number is unverifiable.
Source: company website · as of Sep 3, 2026
- NOTEBBB: 1.71★ from only 7 reviews
BBB rating 1.71/5, grade A+, 2 complaints in 3 years. 7 reviews are too few to judge on their own; read them.
Source: BBB listing · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 03/02/2023 (Compliance Review)
03/02/2023 Compliance Review; 08/05/2010 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 11, 2026
- CHECKS OUTActive federal household-goods authority (MC-694565)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 11, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 2 complaints in the last 3 years (1 closed in the last 12 months); types: Product Issues 1, Sales and Advertising Issues 1; status: 1 resolved, 1 answered.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC694565 Motor Carrier of Household Goods — Active.
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
4 trucks on file
Fleet size reported in federal filings.
What we checked
3 passed
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 11, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 11, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe could not complete the California Bureau of Household Goods and Services (BHGS) lookup (checked Aug 31, 2026). This is a gap in our check, not a finding about the company.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 11, 2026; confirm current coverage before booking.
- Review ratings compared across sourcesBBB has only 7 reviews, too few to compare with Yelp's 456; star ratings differ by 2.2 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 11, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 11, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 4
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 6
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2023: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyShipment Documents (1)Estimates/Final Charges (1)Pickup and Delivery (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2023-03-02 Compliance Review; 2010-08-05 Non-Ratable Review
- Physical address
- 6260 MARINDUSTRY DR #B, SAN DIEGO, CA 92121
- Operating authority dockets
- ActiveMC694565Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read California Bureau of Household Goods and Services (BHGS) on Aug 31, 2026.
We could not complete the California Bureau of Household Goods and Services (BHGS) lookup (last attempt Aug 31, 2026). This is a gap in our check, not a finding about the company.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Could not read
The source was not available at the recorded check time.
Source checked Sep 3, 2026
3.9/5
★★★★★
456 platform-reported reviews
Listing matched to this business.
View on Yelpmatched by phone
Source checked Sep 3, 2026
AccreditedA+ BBB grade · 1.71/5
★★★★★
7 platform-reported reviews · 2 complaints (3 yrs), 1 in 12 mo
Complaints: Product Issues 1, Sales and Advertising Issues 1 · 1 resolved, 1 answered
Listing matched to this business.
View on BBBmatched by phone + website
Source checked Sep 3, 2026
No verified matching listing
No matching listing verified in the sources checked.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with One Stop Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at One Stop Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Their claims vs. what we verified
1 website claim compared with the records we read
Owners, officers & related businesses
4 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Press / news coverage, BBB review responses)
Every review profile we found
2 review profiles
Every contact channel on file
10 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 647 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked; FMCSA insurance filings, State business entity register unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 1956864 corroborated (a USDOT number recorded for this business, re-matched by phone or email). | — | — |
| Company website | Checked — record read3 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 11, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 11, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 11, 2026 | View source |
| FMCSA insurance filings | Last checked more than 30 days agoFMCSA Licensing & Insurance filing history: last read on 2026-08-12, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 12, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-09-02, more than 30 days ago; a fresh read is required before this lane counts as covered. | Sep 2, 2026 | View source |
| State mover licence | Not available when checkedCalifornia Bureau of Household Goods and Services (BHGS): the source was unavailable. | Aug 31, 2026 | — |
| Not available when checkedgoogle: Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Sep 3, 2026 | — |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 11, 2026.
How current is this report?
Report assembled Oct 11, 2026. First published Sep 3, 2026. This report pulls from 647 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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