Ontrack Moving
Legal name: Ontrack Moving® LLC
1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 1, Hostage Goods 1, Pickup and Delivery 1, Claim Settlement 1, Deceptive Business Practices 1. Fleet on the registry: 20 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- SERIOUSA same-brand business in nashville, TN is rated F by BBB (started 4/1/2014)
“OnTrack Delivery”. Failure to respond to 25 complaint(s) filed against business - 27 complaint(s) filed against business
A brand that failed licensing checks in one state and reappears in another is the pattern NMB exists to expose. Ask the company directly whether this is the same operation.
Source: BBB profile · as of Sep 3, 2026
- NOTESelf-declared: “# 1”
“reassign the crew and release the truck before it is too late. ###### 1\. Residential Local Moves **72+ Hours Notice:** ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: LEANDRO GIORDANO (MANAGER), PABLO GIORDANO (MANAGER)
Company official(s) on the FMCSA registration for USDOT 2551548, ONTRACK MOVING LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Hayward, CA: “Ontrack Moving & Storage”
BBB: “Ontrack Moving & Storage” — BBB rating A+, started 10/10/2010. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (888) 914-8787 on both records; BBB: phone (602) 960-6768 on both records; BBB: website ontrackmoving.com on both records; BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 Clawiter Rd., Hayward, CA, 94545; BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 Clawiter Rd., Hayward, CA 94545; BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 CLAWITER RD, HAYWARD, CA 94545; BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 CLAWITER ROAD, HAYWARD, CA 94545.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Ontrack Moving & Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-889001)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: types: Product Issues 1; status: 1 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Ontrack Moving & StorageHayward, CAON RECORDlink strength: strong
- BBB — Ontrack Moving & Storage: BBB rating A+ · started 10/10/2010
How we linked them: BBB: phone (888) 914-8787 on both records · BBB: phone (602) 960-6768 on both records · BBB: website ontrackmoving.com on both records · BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 Clawiter Rd., Hayward, CA, 94545 · BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 Clawiter Rd., Hayward, CA 94545 · BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 CLAWITER RD, HAYWARD, CA 94545 · BBB: address 22950 Clawiter Rd, Hayward, CA 94545-1317 matches 22950 CLAWITER ROAD, HAYWARD, CA 94545
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 22950 CLAWITER RD, HAYWARD, CA 94545. (22950 CLAWITER ROAD, HAYWARD, CA, 94545 → 22950 CLAWITER RD, HAYWARD, CA 94545)
- Aug 20, 2026INFOFleet on record now 20 power unit(s), 25 driver(s). (0 units / 25 drivers → 20 units / 25 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2551548).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe could not complete the California Bureau of Household Goods and Services (BHGS) lookup (checked Aug 31, 2026). This is a gap in our check, not a finding about the company.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings are within 0.1 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsin this city since 2010 on website matches 15 years (since 10/10/2010) from BBB business profile.
- Claimed fleet size matches verified recordsfleet of 20+ vehicles on website matches 20 power units (FMCSA) from FMCSA SAFER (power units).
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 25 drivers (FMCSA), about 2× the verified value.
Other concerns we want to surface
- •6 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 20
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 25
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending Insurance Cancellation Possible
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2024: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (1)Hostage Goods (1)Pickup and Delivery (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 22950 CLAWITER RD, HAYWARD, CA 94545
- Operating authority dockets
- ActiveMC889001Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what California Bureau of Household Goods and Services (BHGS) shows as of Aug 31, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
1 review read across BBBThe website says 4.9★ from 2,847 reviews. We could read 839 (Yelp 838, BBB 1, Trustpilot 0); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.9★ from 2847 reviews without naming a platform; we could read a review count on 3 of the four platforms we check — Yelp 838, BBB 1 and Trustpilot 0. Google’s listing was found but showed no review count, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=838)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Ontrack Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Ontrack Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 759 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?