Ontrack Moving
FMCSA registrant: ONTRACK MOVING LLC
USDOT 2551548 · FMCSA SAFER · observed
1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Report assembled Oct 16, 2026 · Source observations are dated below- SERIOUS1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 1, Hostage Goods 1, Pickup and Delivery 1, Claim Settlement 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 20 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026
- PROBLEMReview claim on the website could not be verified
The website claims 4.9★ from 2847 reviews, but we could not establish its corresponding platform listing; the most any of the four platforms we check shows is 845 reviews (Yelp) — more than twice as many claimed as any of them shows Rating and review count observations: google: 2026-10-13T03:20:05.941Z; yelp: 2026-10-13T03:20:05.941Z; bbb: 2026-10-13T03:20:22.001Z; trustpilot: 2026-10-13T03:20:05.941Z.
Source: company website · Google listing · Yelp listing · BBB listing
- ON RECORDCalifornia Secretary of State bizfile Online could not be checked in this report
The register could not be read. Business registration is not a mover licence. No search was actually submitted for Ontrack Moving® LLC, ONTRACK MOVING LLC, Ontrack Moving, California Headquarters Ontrack Moving LLC, Arizona Western Region Ontrack Moving & Storage LLC, or Ontrack Moving & Storage LLC, nor for the DBA Ontrack Moving, because the official search page was blocked No official record pages, entity IDs, types, statuses, dates, registered agents, officers, addresses, or record as-of dates could be confirmed. The result list and any pagination or total-result indicator could not be accessed, so completeness of matches could not be established. The register search was blocked: The official California Secretary of State bizfile Online business-search page (https://bizfileonline.sos.ca.gov/search/business) was blocked by an Incapsula security challenge/interstitial (Incapsula incident ID 1018000102357316007-1198081634092057259) before the search form or results could be read.
- ON RECORD1 other business listed at this street address
“WIN WOO TRADING” (yelp). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.
A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.
Source: WIN WOO TRADING · Win Woo Trading LLC, 22950 Clawiter Rd, Hayward, CA 94545-1317, US · as of Oct 13, 2026
- ON RECORDEvery exposed BBB review and complaint record was read: 1 reviews, 1 public complaints
Reviews 2025-07-20 to 2025-07-20. Public complaints 2026-02-13 to 2026-02-13 (BBB status counts: 1 answered; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 13, 2026
- CHECKS OUTActive federal household-goods authority (MC-889001)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026
- CHECKS OUTCalifornia Bureau of Household Goods and Services (BHGS): active certificate 190721
California Bureau of Household Goods and Services (BHGS) lists an active household-goods certificate (checked 10/11/2026).
Source: California Bureau of Household Goods and Services (BHGS) · as of Oct 11, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 1 complaint in the last 3 years (1 closed in the last 12 months); types: Product Issues 1; status: 1 answered. Source observations: accreditation 2026-10-13T03:20:22.001Z; complaint count 2026-10-13T03:20:22.001Z; rating and review count 2026-10-13T03:20:22.001Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 6, 2026MEDIUMNew operating authority on record: MC889001 Motor Carrier of Household Goods — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC889001 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 16, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 16, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceCalifornia Bureau of Household Goods and Services (BHGS) lists an active certificate 190721 (checked Oct 11, 2026).
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 16, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record4 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. For 2 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 2 of them, whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (CARGO cancelled 2023-12-16, later record dated 2024-03-28; BIPD cancelled 2023-09-06, later record dated 2025-03-28). FMCSA’s files hold 16 filing records for these 8 filings; 6 later records on filings that had already ended and 2 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 4 involuntary revocation actions (served 2026-04-02, disposition DISCONTINUED REVOCATION decided 2026-04-14; served 2023-11-20, disposition DISCONTINUED REVOCATION decided 2023-11-29; served 2023-08-10, disposition DISCONTINUED REVOCATION decided 2023-08-18; served 2023-03-01, disposition DISCONTINUED REVOCATION decided 2023-03-27). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesBBB has only 1 review, too few to compare with Yelp's 845; star ratings differ by 0.2 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 16, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 16, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 20
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 25
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2024: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (1)Hostage Goods (1)Pickup and Delivery (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 22950 CLAWITER RD, HAYWARD, CA 94545
- Operating authority dockets
- ActiveMC889001Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what California Bureau of Household Goods and Services (BHGS) shows as of Oct 11, 2026.
State business entity record
California Secretary of State bizfile Online · checked Oct 13, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: No search was actually submitted for Ontrack Moving® LLC, ONTRACK MOVING LLC, Ontrack Moving, California Headquarters Ontrack Moving LLC, Arizona Western Region Ontrack Moving & Storage LLC, or Ontrack Moving & Storage LLC, nor for the DBA Ontrack Moving, because the official search page was blocked
- Limitation: No official record pages, entity IDs, types, statuses, dates, registered agents, officers, addresses, or record as-of dates could be confirmed.
- Limitation: The result list and any pagination or total-result indicator could not be accessed, so completeness of matches could not be established.
- Limitation: The register search was blocked: The official California Secretary of State bizfile Online business-search page (https://bizfileonline.sos.ca.gov/search/business) was blocked by an Incapsula security challenge/interstitial (Incapsula incident ID 1018000102357316007-1198081634092057259) before the search form or results could be read.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 13, 2026
Listing matched to this business.
Source checked Oct 13, 2026
AccreditedListing matched to this business.
Profile identity checked Oct 13, 2026 · stored evidence
Accreditation checked Oct 13, 2026 · stored evidence
Complaints checked Oct 13, 2026 · stored evidence
Rating and review count checked Oct 13, 2026 · stored evidence
Listing matched to this business.
Source checked Oct 13, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Ontrack Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Ontrack Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 14 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 2551548 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 13, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 16, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 16, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 16, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-16 for USDOT 2551548 (MC889001); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-15 (no MOTUS file holds a record for this USDOT): 8 insurance filings from 16 filing records (4 replaced, 4 cancelled); of the 4 cancelled filings, 2 had a filing of the same coverage in effect on the cancellation date and 2 cannot be judged from these files; 6 later termination records on filings that had already ended, not counted again; 2 replacement records dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 5 authority actions, including 4 involuntary revocation actions (4 discontinued); 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 2 filing(s) for MC889001; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 16, 2026 | View source |
| State business entity register | Not available when checkedCalifornia Secretary of State bizfile Online: not available when checked. | Oct 13, 2026 | — |
| State mover licence | Checked — record readCalifornia Bureau of Household Goods and Services (BHGS): record found. | Oct 11, 2026 | View source |
| Checked — record readgoogle: listing identity confirmed by phone, website. | Oct 13, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Oct 13, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website, address. | Oct 13, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 1/1 reviews, 1/1 public complaints. | Oct 13, 2026 | View source |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 13, 2026 | View source |
| Phone, address and identifier search | Checked — record read6 identifier search(es) without the company name; 55 lead(s), 0 under another name. | Oct 13, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 13, 2026 | — |
| Follow-up on unresolved leads | Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved. | Oct 13, 2026 | — |
Ledger evaluated Oct 16, 2026.
Report assembled Oct 16, 2026. First published Sep 3, 2026. This report pulls from 767 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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