It cannot legally perform interstate household moves under federal rules.
What we found
Checked Sep 3, 2026 · every line links to its source- CRITICALNo federal operating authority
SAFER operating-authority status: NOT AUTHORIZED. The carrier declares interstate operation to FMCSA. The website advertises interstate moves.
It cannot legally perform the interstate household moves it advertises.
Source: SAFER snapshot · as of Sep 3, 2026
- ON RECORDNot in FMCSA's interstate mover registry — no complaint history is published
USDOT 237969 does not appear in FMCSA's Protect Your Move household-goods mover registry, so the National Consumer Complaint Database history is not published for it. FMCSA keeps that history for registered interstate movers only.
Source: FMCSA Protect Your Move search · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 01/05/1989 (Safety Review)
01/05/1989 Safety Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: JAMES P MUNROE (PRESIDENT), JOSEPH BURGER (CONTROLLER)
Company official(s) on the FMCSA registration for USDOT 237969, PICKENS-KANE MOVING & STORAGE CO INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Chicago, IL: “Pickens KanePickens-Kane Moving & Storage”
BBB: “Pickens-Kane Moving & Storage Co.” — BBB rating A+, not accredited, started 4/26/1914. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (888) 871-9998 on both records; BBB: phone (312) 273-9966 on both records; BBB: phone (312) 942-0330 on both records; BBB: website pickenskane.com on both records; BBB: address 410 North Milwaukee Avenue, Chicago, IL 60654-5515 matches 410 N MILWAUKEE AVE, CHICAGO, IL 60654; BBB: lists pickenskane.com as its own page; BBB: Mr. Kevin Munroe — same surname as JAMES P MUNROE.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Pickens-Kane Moving & Storage Co. · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (not accredited)
BBB complaints: types: Service or Repair Issues 1; status: 1 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Pickens-Kane Moving & Storage Co. / Pickens KanePickens-Kane Moving & StorageChicago, ILON RECORDlink strength: strong
- BBB — Pickens-Kane Moving & Storage Co.: BBB rating A+ · not accredited · started 4/26/1914
How we linked them: BBB: phone (888) 871-9998 on both records · BBB: phone (312) 273-9966 on both records · BBB: phone (312) 942-0330 on both records · BBB: website pickenskane.com on both records · BBB: address 410 North Milwaukee Avenue, Chicago, IL 60654-5515 matches 410 N MILWAUKEE AVE, CHICAGO, IL 60654 · BBB: lists pickenskane.com as its own page · BBB: Mr. Kevin Munroe — same surname as JAMES P MUNROE
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)FMCSA shows authority as "NOT AUTHORIZED." This mover is not currently authorized to operate as a federal carrier.
- Authorized to move household goodsFMCSA does not show household goods authority for this carrier. An interstate home move with this carrier would fall outside its federal authority.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •2 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - NOT AUTHORIZED
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - No
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 10
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 18
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- We could not verify complaints for this companyNot listed in FMCSA's Protect Your Move mover registry, so no NCCDB complaint history is published for this USDOT number. FMCSA keeps that history for registered interstate household-goods movers only. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 1989-01-05 Safety Review
- Physical address
- 410 N MILWAUKEE AVE, CHICAGO, IL 60654
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
0 reviews readThe website says 3.6★ from 36 reviews on Google. We could read 41 (Yelp 41); Google, BBB could not be counted, so this is not the company’s total.
- WEAKThe website claims 3.6★ from 36 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Pickens-Kane? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Pickens-Kane? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 230 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?