6 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 1 · 2026: 4 (registry data as of 09/25/2026). Categories: Loss and Damage 3, Shipment Documents 2, Estimates/Final Charges 2, Pickup and Delivery 2, Deceptive Business Practices 2. Separately, the registry reports a fleet snapshot of 160 trucks, 30 tractors, 32 trailers; this does not measure moves completed during the complaint period.
Some of these complaints were filed under "deceptive business practices".
40 of the 245 dated BBB reviews we read fall within 30 days (2023-10-18 to 2023-11-16); BBB shows 245 reviews in total over at least 35 months, which spread evenly would be about 6.8 per 30 days
We read 275 reviews across Yelp, BBB and Trustpilot; one signal stands out — 40 of the 245 dated BBB reviews we read fall within 30 days (2023-10-18 to 2023-11-16); BBB shows 245 reviews in total over at least 35 months, which spread evenly would be about 6.8 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
Another business, “Infinity Moving Inc”, shares the phone number this company’s website actually dials, (212) 812-5240 (also printed on its site)
A web page for “Infinity Moving Inc” shows the phone number this company’s website actually dials, (212) 812-5240 (also printed on its site) and this company’s website domain roadwaymoving.com and this company’s email address info@roadwaymoving.com. Excerpt: “Rating 5.0(1)... Ave, 6th Floor, New York, NY, United States, 10022. Details. roadwaymoving.com. Links. (212) 812-5240. info@roadwaymoving.com. Contact info. Photos. See all ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Infinity Moving Inc” and make sure the name on your contract is the company you expect.
New York Department of State Corporation and Business Entity Database could not be checked in this report
The register could not be read. Business registration is not a mover licence. I could not submit separate searches for Roadway Movers Inc, ROADWAY MOVERS INC, Roadway Moving, or ROADWAY MOVING. Because no search was submitted and no result list was read, I could not confirm any matching entity, entity ID, status, entity type, formation date, registered agent, officers, address, record URL, or source date. No inference was made from the supplied address, officer name, DBA, or website. The register search was blocked: The official register's landing page was readable, but its search could not be submitted: the official site returned ERR_EMPTY_RESPONSE when opened for interactive use, so no search results or record pages could be read.
ON RECORD
Follow-up: a page first read as another business lists this company itself
The permitted page verifies that Roadway Moving-branded pages are on the roadwaymoving.com domain and labels the listed pages “Company-owned,” but it does not establish a government-recorded corporate relationship with a New York business.
The page is an October 2026 citation-index snapshot, not a state register, FMCSA record, court docket, or consumer-review page. It provides no official filing, FMCSA identifier, shared person, street address, succession statement, or rebranding statement; those points remain unverified, and no consumer allegation about succession or rebranding is reported by this source.
Every exposed BBB review and complaint record was read: 245 reviews, 1 public complaints
Reviews 2023-10-11 to 2026-10-06. Public complaints 2025-01-27 to 2025-01-27 (BBB status counts: 8 answered, 3 resolved; “answered” is not “resolved”). BBB counts 10 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
New York State Department of Transportation: 38589 active, household-goods scope not shown
New York State Department of Transportation lists number 38589 as active (checked 10/10/2026). The record does not show whether it covers household goods.
An active state carrier record is not shown to be household-goods authority.
Before booking: For a move within the state, ask the company to confirm with the state that its authority covers household goods.
BBB complaints: 11 complaints in the last 3 years (5 closed in the last 12 months); types: Delivery Issues 3, Product Issues 3, Service or Repair Issues 3, Customer Service Issues 1, Order Issues 1; status: 8 answered, 3 resolved. Source observations: accreditation 2026-10-10T22:52:44.355Z; complaint count 2026-10-10T22:52:44.355Z; rating and review count 2026-10-10T22:52:44.355Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
Oct 1, 2026MEDIUMNew operating authority on record: MC671325 Motor Carrier of Household Goods — Active.
Sep 24, 2026MEDIUM1 new consumer complaint filed with FMCSA (5 → 6 in the last four years).
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
190 trucks on file
Fleet size reported in federal filings.
What we checked
4 passed1 failed
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 17, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 17, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
New York State Department of Transportation lists number 38589 as active (checked Oct 10, 2026). The record does not show whether it covers household goods; confirm household-goods authority with the state before an in-state move.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($300,000). Cargo coverage is a separate question. As observed Oct 17, 2026; confirm current coverage before booking.
Cancelled or revoked insurance filings on record
4 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 2 cancellations left no filing of the same coverage in effect on the cancellation date (BIPD cancelled 2011-04-04, next filing effective 2011-06-07; CARGO cancelled 2011-04-04, next filing effective 2011-04-08). For 2 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 33 filing records for these 22 filings; 11 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 6 involuntary revocation actions (served 2025-05-01, disposition DISCONTINUED REVOCATION decided 2025-05-13; served 2023-03-13, disposition DISCONTINUED REVOCATION decided 2023-04-03; served 2021-04-01, disposition DISCONTINUED REVOCATION decided 2021-04-08; served 2018-12-26, disposition DISCONTINUED REVOCATION decided 2019-01-03; served 2018-03-14, disposition DISCONTINUED REVOCATION decided 2018-04-02; served 2017-03-30, disposition DISCONTINUED REVOCATION decided 2017-04-19), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2019-04-22, effective 2019-05-28; INVOLUNTARY REVOCATION, served 2011-03-08, effective 2011-04-11), 2 authority actions with a revocation, suspension or out-of-service disposition (REINSTATED served 2011-10-12, disposition REVOKED decided 2019-05-28; GRANTED served 2009-03-18, disposition REVOKED decided 2011-04-11) and 2 reinstatements (served 2019-06-04, 2011-10-12).
Review ratings compared across sources
Star ratings are within 0.4 stars of each other across 4 review sources, each with at least 10 reviews.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “Infinity Moving Inc”, shares the phone number this company’s website actually dials, (212) 812-5240 (also printed on its site)
Lead — identity not established
A web page for “Infinity Moving Inc” shows the phone number this company’s website actually dials, (212) 812-5240 (also printed on its site) and this company’s website domain roadwaymoving.com and this company’s email address info@roadwaymoving.com. Excerpt: “Rating 5.0(1)... Ave, 6th Floor, New York, NY, United States, 10022. Details. roadwaymoving.com. Links. (212) 812-5240. info@roadwaymoving.com. Contact info. Photos. See all ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “Infinity Moving Inc” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 10, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
Infinity Moving Inc
Listed on Facebook · observed Oct 10, 2026
Infinity Moving Inc shares phone (212) 812-5240 with this company’s website call button; and shares the email address info@roadwaymoving.com with this company; and shares the website domain roadwaymoving.com with this company.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 10, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “Infinity Moving Inc”, which shares its phone number its website dials (212) 812-5240, email address info@roadwaymoving.com and website domain roadwaymoving.com?Unresolved
Prompted by: https://www.facebook.com/infinitymoving/ · checked Oct 10, 2026
The sources read did not establish an answer.
No readable source was returned, so nothing was established. The Facebook page was inaccessible to the retrieval tool, and no other source was permitted; therefore the shared phone number, email, website, official filings, people, addresses, and any succession or rebranding statements remain unverified.
What is the relationship between this company and “roadwaymoving.com Citations in Local Moving Companies”, which shares its website domain roadwaymoving.com?Partially resolved
Prompted by: https://llmauthorityindex.com/citations/local-moving-companies/domains/roadwaymoving.com · checked Oct 10, 2026
The permitted page verifies that Roadway Moving-branded pages are on the roadwaymoving.com domain and labels the listed pages “Company-owned,” but it does not establish a government-recorded corporate relationship with a New York business.
The page is an October 2026 citation-index snapshot, not a state register, FMCSA record, court docket, or consumer-review page. It provides no official filing, FMCSA identifier, shared person, street address, succession statement, or rebranding statement; those points remain unverified, and no consumer allegation about succession or rebranding is reported by this source.
Observed fact: roadwaymoving.com citations — LLM Authority Index · retrieved Oct 10, 2026“roadwaymoving.com ranks #20 in the October 2026 Local Moving Companies Citation Index, accounting for 73 citation occurrences across 21 of 918 valid AI responses.”
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
190
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
200
Insurance status
—
Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
6 consumer complaints on fileBy year: 2024: 1 · 2025: 1 · 2026: 4 · registry data as of Sep 25, 2026 · FMCSA complaint historyLoss and Damage (3)Shipment Documents (2)Estimates/Final Charges (2)Pickup and Delivery (2)Deceptive Business Practices (2)Claim Settlement (1)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what New York State Department of Transportation shows as of Oct 10, 2026.
carrier record 38589 · Active · household-goods scope not shown
New York Department of State Corporation and Business Entity Database · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
New York Department of State Corporation and Business Entity Database was not available when checked on Oct 10, 2026. Registration status is unverified.
Limitation: Business registration is not a mover licence.
Limitation: I could not submit separate searches for Roadway Movers Inc, ROADWAY MOVERS INC, Roadway Moving, or ROADWAY MOVING.
Limitation: Because no search was submitted and no result list was read, I could not confirm any matching entity, entity ID, status, entity type, formation date, registered agent, officers, address, record URL, or source date.
Limitation: No inference was made from the supplied address, officer name, DBA, or website.
Limitation: The register search was blocked: The official register's landing page was readable, but its search could not be submitted: the official site returned ERR_EMPTY_RESPONSE when opened for interactive use, so no search results or record pages could be read.
Reviews and complaints — every platform we check
Review report assembled Oct 10, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Roadway Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Roadway Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Their claims vs. what we verified
1 website claim compared with the records we read
Owners, officers & related businesses
3 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Company website)
Every review profile we found
4 review profiles, including 1 under different contact details than the federal registration
Every contact channel on file
10 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 707 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 14 of 16 applicable sources. Not available when checked: State business entity register, Yelp.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 1854436 corroborated (the USDOT number its website prints, matched to this business).
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Company website
Checked — record read6 page(s) of the company website read.
Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-17 for USDOT 1854436 (MC671325); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-16: 22 insurance filings from 33 filing records (18 replaced, 4 cancelled); of the 4 cancelled filings, 2 had a filing of the same coverage in effect on the cancellation date and 2 had none; 11 later termination records on filings that had already ended, not counted again; 2 filings listed as active or pending in the MOTUS insurance file; 9 authority actions, including 6 involuntary revocation actions (6 discontinued); 2 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders.
Not available when checkedyelp: Saved capture of 2026-08-11; this is not a current rating. On 2026-10-10 Yelp was not available when checked (Yelp blocks automated reading of its pages and its search listing showed no rating; the listing link is provided).
Checked — record read6 identifier search(es) without the company name; 48 lead(s), 2 under another name.
Oct 10, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 10, 2026
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Follow-up on unresolved leads
Checked — record read3 follow-up question(s) researched; 1 concerned a page that is not a separate business; 2 remain unresolved or only partly resolved.
Oct 10, 2026
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Ledger evaluated Oct 17, 2026.
How current is this report?
Report assembled Oct 17, 2026. First published Sep 2, 2026. This report pulls from 707 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
