Roadway Moving
Legal name: Roadway Movers Inc.
Driver out-of-service rate 17% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 17% vs 6.67% national average
40 of 235 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM5 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 1 · 2026: 3 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 2, Loss and Damage 2, Deceptive Business Practices 2, Shipment Documents 1, Pickup and Delivery 1. Fleet on the registry: 190 trucks — under 0.1 complaints per truck.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- NOTESelf-declared: “highest rated”, “most reliable”
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05/23/2022 Non-Ratable Review; 10/18/2018 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: ROSS SAPIR (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 1854436, ROADWAY MOVERS INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in New York, NY: “Roadway Moving”
BBB: “Roadway Moving” — BBB rating A, 11 complaint(s) filed against business, started 2/2/2008. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (212) 812-5240 on both records; BBB: website roadwaymoving.com on both records; BBB: lists roadwaymoving.com as its own page; BBB: Mr. Ross Sapir — the same name as ROSS SAPIR; BBB: name “Roadway Moving” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Roadway Moving · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-671325)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A (accredited)
BBB complaints: 11 complaints in the last 3 years (7 closed in the last 12 months); types: Delivery Issues 3, Product Issues 3, Service or Repair Issues 3, Customer Service Issues 1, Order Issues 1; status: 8 answered, 3 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Roadway MovingNew York, NYON RECORDlink strength: strong
- BBB — Roadway Moving: BBB rating A · 11 complaint(s) filed against business · started 2/2/2008
How we linked them: BBB: phone (212) 812-5240 on both records · BBB: website roadwaymoving.com on both records · BBB: lists roadwaymoving.com as its own page · BBB: Mr. Ross Sapir — the same name as ROSS SAPIR · BBB: name “Roadway Moving” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 1135 BRONX RIVER AVENUE, NEW YORK, NY 10472. (1135 BRONX RIVER AVENUE, NEW YORK, NY, 10472 → 1135 BRONX RIVER AVENUE, NEW YORK, NY 10472)
- Aug 20, 2026INFOFleet on record now 190 power unit(s), 200 driver(s). (0 units / 200 drivers → 190 units / 200 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1854436).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe could not read this company’s insurance coverage amounts from the federal record.
- Reviews are consistent across sourcesStar ratings are within 0.1 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 190 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 200 drivers (FMCSA). The claim is materially lower than verified.
Other concerns we want to surface
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 190
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 200
- Insurance status
- Check with Licensing & Insurance link
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 5 consumer complaints on fileBy year: 2024: 1 · 2025: 1 · 2026: 3 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (2)Loss and Damage (2)Deceptive Business Practices (2)Shipment Documents (1)Pickup and Delivery (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-05-23 Non-Ratable Review; 2018-10-18 Non-Ratable Review
- Physical address
- 1135 BRONX RIVER AVENUE, NEW YORK, NY 10472
- Operating authority dockets
- ActiveMC671325Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
30 reviews read across BBB, TrustpilotThe website says 4.9★ from 10,863 reviews. We could read 1,388 (BBB 257, Trustpilot 1131); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.9★ from 10863 reviews without naming a platform; we could read a review count on 2 of the four platforms we check — Trustpilot 1131 and BBB 257. Google’s listing was found but showed no review count, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=1131)
- WEAK6 of the 20 dated Trustpilot reviews we read were posted on the same day (2026-08-31); Trustpilot shows 1131 reviews in total for this business, so several on one day is within its pace (Trustpilot, n=20)
- Trustpilot · Kelsey Kotzur · 2026-08-31 · 5★: “I had an incredible experience with Roadway Moving. The guys were so considerate with all of my belongings and nothing got damaged or broken during the move. They were super quick and very attentive!…” source
- Trustpilot · Puja Tailor Khan · 2026-08-31 · 5★: “We just recently moved & opted into have a full service move. What an incredible experience! 5 gentlemen came in with such a great attitude & professionalism. They were so accommodating to any…” source
- Trustpilot · Reza Khan · 2026-08-31 · 5★: “Truly the best moving experience we've ever had. What I loved most was how professional, kind & accomodating the guys were. They came in so respectfully, with a great attitude & got the job done…” source
- Trustpilot · Carissa Stanton · 2026-08-31 · 5★: “We recently moved from LA to Orange County and had such a great experience with Roadway Moving. The team was professional, efficient, and incredibly careful with all of our belongings. Moving is…” source
- WEAK16 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Cassandra Ariel Couwenberg · 2026-09-02 · 5★: “Roadway seamlessly helped us move from NYC to college in Massachusetts. Having family so far away makes a move like this feel daunting or impossible, but Roadway made it one of the most seamless and…” source
- Trustpilot · Justin · 2026-09-01 · 5★: “Roadway was GREAT! I will say their customer service is top notch and they are very prompt with their response time. Our movers showed up on-time, were very effecient and super nice and chill; they…” source
- Trustpilot · Charlotte Wells · 2026-09-01 · 5★: “Incredible experience! I moved from NYC to Boston, but barely had to lift a finger. A team of two movers came and handled everything with a smile and grace - from taping and packing, to carrying all…” source
- Trustpilot · Taylor · 2026-09-01 · 5★: “I had a really great experience with Roadway Moving from start to finish. The team was professional, friendly, and incredibly efficient, which made moving into my new apartment so much easier. They…” source
- INFOThe 10 dated BBB reviews we read span 106 days (2026-05-08 to 2026-08-21); the 5 closest together fall within 44 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 9 days (2026-08-25 to 2026-09-02); the 5 closest together fall within 1 day (Trustpilot, n=20)
- INFO97% of the reviews we read are 1★ or 5★ (n=30; 29 five-star, 0 one-star) — the usual shape of review distributions, noted for context (all platforms, n=30)
- INFO11 complaints closed with BBB in the last 3 years, 7 in the last 12 months (BBB shows 257 customer reviews; FMCSA record: 190 trucks) (BBB, n=11)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Roadway Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Roadway Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 392 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?