Royal Moving & Storage
Legal name: ROYAL MOVING & STORAGE INC
Driver out-of-service rate 22.2% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 22.2% vs 6.67% national average
2 of 9 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 2 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 1, Pickup and Delivery 1, Loss and Damage 1. Fleet on the registry: 3 trucks — 0.7 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- NOTESelf-declared: “top-rated”, “# 1”, “number one”
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Company official(s) on the FMCSA registration for USDOT 3617767, ROYAL MOVING SERVICES INC.
Source: MOTUS · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1640466)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A- (accredited)
BBB grades this business A-. BBB complaints: 5 complaints in the last 3 years (3 closed in the last 12 months); types: Service or Repair Issues 3, Delivery Issues 1, Sales and Advertising Issues 1; status: 3 answered, 2 resolved. Customer reviews on BBB: 4.43/5 from 7.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3617767).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 1.2 stars of each other across 2 review sources.
- Listed city matches federal recordsThis business advertises as based in Los Angeles, but federal and state regulatory records list its physical address in Salem.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •21 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 3
- Insurance status
- —
- Safety rating
- —
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2025: 2 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (1)Pickup and Delivery (1)Loss and Damage (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 6800 NE 59TH PL UNIT 126, PORTLAND, OR 97218
- Operating authority dockets
- ActiveMC1640466Motor Carrier of Property (Except Household Goods)ActiveMC1640466Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
8 reviews read across BBB, TrustpilotThe website says 4.9★. We could read 1,184 (Yelp 1176, BBB 7, Trustpilot 1); Google could not be counted, so this is not the company’s total.
- WEAKYelp 4.8★ (1176 reviews) vs Trustpilot 3.2★ (1 review): a 1.6-star gap between platforms — Trustpilot rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=1177)
- INFOThe 7 dated BBB reviews we read span 210 days (2025-12-30 to 2026-07-27); the 5 closest together fall within 30 days (BBB, n=7)
- INFO5 complaints closed with BBB in the last 3 years, 3 in the last 12 months (BBB shows 7 customer reviews; FMCSA record: 3 trucks) (BBB, n=5)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Royal Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Royal Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 263 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?