Royal Moving & Storage
FMCSA registrant: ROYAL MOVING SERVICES INC
USDOT 3617767 · FMCSA SAFER · observed
Driver out-of-service rate 22.2% vs 6.67% national average
What we found
Report assembled Oct 16, 2026 · Source observations are dated below- PROBLEMDriver out-of-service rate 22.2% vs 6.67% national average
2 of 9 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/14/2026).
Source: SAFER snapshot · as of Oct 16, 2026
- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 2 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 1, Pickup and Delivery 1, Loss and Damage 1. Separately, the registry reports a fleet snapshot of 3 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026
- ON RECORDCalifornia Secretary of State bizfile Online could not be checked in this report
The register could not be read. Business registration is not a mover licence. No legal-name or partial-name searches could be submitted on the official register. No result list or entity record pages could be read, so matches, entity IDs, statuses, dates, agents, officers, addresses, source URLs, and source dates could not be confirmed. The site displayed a CAPTCHA/security challenge rather than the business-search interface. The register search was blocked: The official California Secretary of State bizfile Online business search at https://bizfileonline.sos.ca.gov/search/business displayed an Imperva additional security check requiring an hCaptcha ('I am human') verification. The search form and results could not be accessed.
- ON RECORDEvery exposed BBB review and complaint record was read: 8 reviews, 5 public complaints
Reviews 2025-12-30 to 2026-09-04. Public complaints 2024-04-16 to 2026-08-27 (BBB status counts: 4 answered, 2 resolved; “answered” is not “resolved”). BBB counts 1 further complaint it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 14, 2026
- CHECKS OUTActive federal household-goods authority (MC-1640466)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026
- CHECKS OUTBBB rating A- (accredited)
BBB complaints: 6 complaints in the last 3 years (3 closed in the last 12 months); types: Service or Repair Issues 4, Delivery Issues 1, Advertising/Sales Issues 1; status: 4 answered, 2 resolved. Source observations: accreditation 2026-10-14T02:39:19.061Z; complaint count 2026-10-14T02:39:19.061Z; rating and review count 2026-10-14T02:39:19.061Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 11, 2026MEDIUMNew operating authority on record: MC1640466 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 11, 2026MEDIUMNew operating authority on record: MC1640466 Motor Carrier of Household Goods — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1640466 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1640466 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 16, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 16, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceCalifornia Bureau of Household Goods and Services (BHGS) lists certificate 191476; its status was not available when checked (checked Oct 13, 2026).
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 16, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record3 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. In each case FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 7 filing records for these 5 filings; 2 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 1 involuntary revocation action (served 2025-05-22, disposition DISCONTINUED REVOCATION decided 2025-06-05) and 1 revocation or suspension order (Operating Authority Involuntary Suspension Notice, served 2026-10-11, effective 2026-11-10).
- Review ratings compared across sourcesBBB has only 8 reviews and Trustpilot has only 3 reviews, too few to compare with Google's 620; star ratings differ by 1.8 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 16, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 16, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 3
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2025: 2 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (1)Pickup and Delivery (1)Loss and Damage (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 6800 NE 59TH PL UNIT 126, PORTLAND, OR 97218
- Operating authority dockets
- ActiveMC1640466Motor Carrier of Property (Except Household Goods)ActiveMC1640466Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what California Bureau of Household Goods and Services (BHGS) shows as of Oct 13, 2026.
State business entity record
California Secretary of State bizfile Online · checked Oct 14, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: No legal-name or partial-name searches could be submitted on the official register.
- Limitation: No result list or entity record pages could be read, so matches, entity IDs, statuses, dates, agents, officers, addresses, source URLs, and source dates could not be confirmed.
- Limitation: The site displayed a CAPTCHA/security challenge rather than the business-search interface.
- Limitation: The register search was blocked: The official California Secretary of State bizfile Online business search at https://bizfileonline.sos.ca.gov/search/business displayed an Imperva additional security check requiring an hCaptcha ('I am human') verification. The search form and results could not be accessed.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 14, 2026
Source checked Oct 14, 2026
AccreditedListing matched to this business.
Profile identity checked Oct 14, 2026 · stored evidence
Accreditation checked Oct 14, 2026 · stored evidence
Complaints checked Oct 14, 2026 · stored evidence
Rating and review count checked Oct 14, 2026 · stored evidence
Listing matched to this business.
Source checked Oct 14, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Royal Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Royal Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 15 of 16 applicable sources. Not available when checked: State business entity register.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3617767 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 14, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 16, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 16, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 16, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-16 for USDOT 3617767 (MC1640466); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-15: 5 insurance filings from 7 filing records (2 replaced, 3 cancelled); of the 3 cancelled filings, 3 had a filing of the same coverage in effect on the cancellation date; 2 later termination records on filings that had already ended, not counted again; 3 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 3 authority actions, including 1 involuntary revocation action (1 discontinued); 1 revocation or suspension order. | Oct 16, 2026 | View source |
| State business entity register | Not available when checkedCalifornia Secretary of State bizfile Online: not available when checked. | Oct 14, 2026 | — |
| State mover licence | Checked — record readCalifornia Bureau of Household Goods and Services (BHGS): record found. | Oct 13, 2026 | View source |
| Checked — record readgoogle: listing identity confirmed by website. | Oct 14, 2026 | View source | |
| Yelp | Checked — no match in the recorded scopeyelp: bounded search found no matching listing; this is not proof none exists. | Oct 14, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website. | Oct 14, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 8/8 reviews, 5/5 public complaints, 1 hidden. | Oct 14, 2026 | View source |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 14, 2026 | View source |
| Phone, address and identifier search | Checked — record read7 identifier search(es) without the company name; 47 lead(s), 0 under another name. | Oct 14, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 14, 2026 | — |
| Follow-up on unresolved leads | Checked — record read1 follow-up question(s) researched; 1 remains unresolved or only partly resolved. | Oct 14, 2026 | — |
Ledger evaluated Oct 16, 2026.
Report assembled Oct 16, 2026. First published Sep 3, 2026. This report pulls from 526 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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