Safebound Moving & Storage
Legal name: SAFEBOUND LOGISTICS LLC
41 consumer complaints filed with FMCSA in the last four years — 7 for holding goods hostage
What we found
Checked Sep 4, 2026 · every line links to its source- SERIOUS41 consumer complaints filed with FMCSA in the last four years — 7 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 6 · 2024: 5 · 2025: 12 · 2026: 18 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 21, Claim Settlement 12, Shipment Documents 11, Deceptive Business Practices 11, Loss and Damage 10. Fleet on the registry: 33 trucks — 1.2 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 4, 2026
- NOTESelf-declared: “#1”, “best movers”, “# 1”, “top-rated”
“a Payment Creators Contact us Live Specialists Waiting 13 agents live #1 Trusted Moving Company in Florida Nationwide mo”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 11/17/2020 (Compliance Review)
11/17/2020 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 4, 2026
- ON RECORDOwner of record: MIKE SANCHEZ (CCO), MICHAEL GRECO (CEO)
Company official(s) on the FMCSA registration for USDOT 2900155, SAFEBOUND LOGISTICS LLC.
Source: MOTUS · as of Sep 4, 2026
- ON RECORDOther locations under this brand in West Palm Beach, FL: “Safebound Moving & Storage” / “Safebound Logistics LLC”
BBB: “Safebound Moving & Storage” — BBB rating A, 94 complaint(s) filed against business, started 3/16/2016. BBB: “Safebound Moving & Storage” — failure to respond to multiple cancellation and refund requests. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (561) 510-7191 on both records; BBB: website safeboundmoving.com on both records; BBB: address 6051 Southern Blvd STE 400, West Palm Beach, FL 33413-1863 matches 6051 SOUTHERN BLVD #400, WEST PALM BEACH, FL 33413; BBB: lists safeboundmoving.com as its own page; BBB: name “Safebound Moving & Storage” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Safebound Moving & Storage · BBB profile — Safebound Moving & Storage · as of Sep 4, 2026
- CHECKS OUTActive federal household-goods authority (MC-975408)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 4, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Safebound Moving & Storage / Safebound Logistics LLCWest Palm Beach, FLON RECORDlink strength: strong
- BBB — Safebound Moving & Storage: BBB rating A · 94 complaint(s) filed against business · started 3/16/2016
- BBB — Safebound Moving & Storage: failure to respond to multiple cancellation and refund requests
How we linked them: BBB: phone (561) 510-7191 on both records · BBB: website safeboundmoving.com on both records · BBB: address 6051 Southern Blvd STE 400, West Palm Beach, FL 33413-1863 matches 6051 SOUTHERN BLVD #400, WEST PALM BEACH, FL 33413 · BBB: lists safeboundmoving.com as its own page · BBB: name “Safebound Moving & Storage” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Sep 4, 2026MEDIUM1 new consumer complaint filed with FMCSA (40 → 41 in the last four years).
- Aug 29, 2026MEDIUM1 new consumer complaint filed with FMCSA (38 → 39 in the last four years).
- Aug 21, 2026MEDIUM1 new consumer complaint filed with FMCSA (37 → 38 in the last four years).
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2900155).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Listed city matches federal recordsThis business advertises as based in Phoenix, but federal and state regulatory records list its physical address in West Palm Beach.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •27 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 33
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 34
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation—check link for details
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 41 consumer complaints on fileBy year: 2023: 6 · 2024: 5 · 2025: 12 · 2026: 18 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (21)Claim Settlement (12)Shipment Documents (11)Deceptive Business Practices (11)Loss and Damage (10)Pickup and Delivery (8)Hostage Goods (7)Weighing (3)Operating Authority (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2020-11-17 Compliance Review
- Physical address
- 6051 SOUTHERN BLVD #400, WEST PALM BEACH, FL 33413
- Operating authority dockets
- ActiveMC975408Motor Carrier of Property (Except Household Goods)InactiveMC975408Broker of Household GoodsInactiveMC975408Broker of Property (Except Household Goods)ActiveMC975408Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
20 reviews read across TrustpilotThe website says 4.9★ from 2,600 reviews. We could read 249 (Trustpilot 249); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.9★ from 2600 reviews without naming a platform; we could read a review count on 1 of the four platforms we check — Trustpilot 249. Google could not be read, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=249)
- WEAK19 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Colleen Rainwater · 2026-09-02 · 5★: “This company and the men Hubert, Maxi and Rubio were the best. I’ve move a lot and no one was as good as these guys. Very professional, neat, nice and accommodating. Finished earlier than quote. I…” source
- Trustpilot · David Reeves · 2026-08-29 · 5★: “These guys showed up on time, had great communication and handled the whole move process with grace, courtesy, professionalism & humor (which I really needed). They took great care with our things &…” source
- Trustpilot · Jeannine Gury · 2026-08-27 · 5★: “Nahuel, Dani and Nico of Safebound Moving did an excellent job packing and moving our art, furniture and boxes. I appreciated their professionalism and kindness. They will very thorough and did a.…” source
- Trustpilot · Jennum · 2026-08-23 · 2★: “Would NOT recommend. They were definitely not the cheapest and we thought that meant we could have confidence in our belongings being taken care of. We were very wrong. They cut corners that…” source
- INFOThe 20 dated Trustpilot reviews we read span 26 days (2026-08-08 to 2026-09-02); the 5 closest together fall within 4 days (Trustpilot, n=20)
- INFO95% of the reviews we read are 1★ or 5★ (n=20; 18 five-star, 1 one-star) — the usual shape of review distributions, noted for context (all platforms, n=20)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Safebound Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Safebound Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 378 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?