Safebound Moving & Storage

1. SERIOUS

   45 consumer complaints filed with FMCSA in the last four years — 7 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 6 · 2024: 5 · 2025: 12 · 2026: 22 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 23, Claim Settlement 12, Deceptive Business Practices 12, Shipment Documents 11, Loss and Damage 11. Separately, the registry reports a fleet snapshot of 32 trucks, 1 tractor, 2 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026

2. PROBLEM

   Ratings disagree sharply between platforms

   BBB 4.7★ (344 reviews) vs Yelp 1.2★ (49 reviews): a 3.5-star gap between platforms Rating and review count observations: yelp: 2026-10-10T22:55:47.304Z; bbb: 2026-10-10T22:56:12.582Z; trustpilot: 2026-10-10T22:55:47.304Z.

   When one platform is glowing and another is not, the difference is the story — read both.

   Source: Yelp listing · BBB listing · Trustpilot listing

3. PROBLEM

   Yelp: 1.2★ from 49 reviews

   Yelp rating 1.2/5.

   Source: Yelp listing · as of Oct 10, 2026

4. COULD NOT VERIFY

   No State household-goods mover registry record found for this business

   We searched State household-goods mover registry on 10/09/2026 and found no certificate under this name or USDOT 2900155.

   Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.

5. NOTE

   Self-declared: “#1”

   “#1 Moving Company in America”. This is the company's own marketing statement; this wording alone does not establish an independent ranking.

   Source: company website · as of Oct 10, 2026

6. ON RECORD

   FMCSA investigation on record: 1 — most recent 11/17/2020 (Compliance Review)

   11/17/2020 Compliance Review. No FMCSA enforcement cases in the last six years.

   Source: FMCSA SMS overview · as of Oct 16, 2026

7. ON RECORD

   1 other business listed at this street address

   “Lansing Building Products” (yelp). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.

   A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.

   Source: Lansing Building Products · as of Oct 10, 2026

8. ON RECORD

   Follow-up: a page first read as another business lists this company itself

   The specified directory page lists Safebound Moving & Storage by the website www.safeboundmoving.com, location West Palm Beach, Florida, and phone number 561-559-5725, but it does not establish ownership, succession, rebranding, or any official filing relationship.

   No state-register filing, FMCSA record, shared person, street address, consumer statement, succession statement, rebranding statement, or separate business record connected to the directory page was verifiable under the mandatory single-source constraint; the fetched page displays the phone as text and did not itself verify a tel: target.

   Source: Directory of Home Relocation Services Related Websites (2026-10-06) · as of Oct 10, 2026

9. ON RECORD

   Every exposed BBB review and complaint record was read: 344 reviews, 93 public complaints

   Reviews 2023-11-28 to 2026-09-26. Public complaints 2023-10-20 to 2026-09-14 (BBB status counts: 71 answered, 28 resolved; “answered” is not “resolved”). BBB counts 6 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.

   Source: BBB profile · BBB complaints · as of Oct 10, 2026

10. CHECKS OUT

    Active federal household-goods authority (MC-975408)

    FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.

    Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026

11. CHECKS OUT

    BBB rating A (accredited) — West Palm Beach profile

    BBB complaints: 99 complaints in the last 3 years (37 closed in the last 12 months); types: Service or Repair Issues 51, Product Issues 14, Delivery Issues 13, Order Issues 8, Advertising/Sales Issues 8, Customer Service Issues 3, Billing Issues 2; status: 71 answered, 28 resolved. Source observations: accreditation 2026-10-10T22:56:12.582Z; complaint count 2026-10-10T22:56:12.582Z; rating and review count 2026-10-10T22:56:12.582Z.

    A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

    Source: BBB profile

12. CHECKS OUT

    Florida Division of Corporations (Sunbiz): SAFEBOUND LLC — “ACTIVE”

    Florida Division of Corporations (Sunbiz) lists SAFEBOUND LLC (L25000366265), Florida Limited Liability Company with status “ACTIVE”, formed 2025-08-08. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (MGR). A business registration is not a mover licence.

    Tied to this business by exact name and address.

    Source: Florida Division of Corporations (Sunbiz) · as of Sep 4, 2026

Changes on the public record

Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.

• Oct 16, 2026MEDIUM1 new consumer complaint filed with FMCSA (44 → 45 in the last four years).
• Oct 6, 2026MEDIUM1 new consumer complaint filed with FMCSA (42 → 43 in the last four years).
• Oct 1, 2026MEDIUMNew operating authority on record: MC975408 Broker of Household Goods — Inactive.
• Oct 1, 2026MEDIUMNew operating authority on record: MC975408 Motor Carrier of Property (Except Household Goods) — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC975408 Broker of Property (Except Household Goods) — Inactive.

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Other businesses that share an identifier with this company, searched Oct 10, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.

Florida Division of Corporations (Sunbiz) · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

Entity name

SAFEBOUND LLC

Status

ACTIVE

Entity type

Florida Limited Liability Company

Entity ID

L25000366265

Formation date

Aug 8, 2025

Registered agent

[name withheld].

Officers

1 officer is named on the register; names and roles are in the full report.

How it was tied to this business

By the exact name and the same address.

Source

Florida Division of Corporations (Sunbiz) record · register date Sep 4, 2026 · retrieved Oct 10, 2026

• Limitation: Business registration is not a mover licence.
• Limitation: The register's search lists are paginated; the target-name records above were opened and read, but the broad 'Safebound' list was not exhaustively traversed to its terminal page because it continues into the wider SAFE/SAFEBOX alphabetical results.
• Limitation: The register did not display [name withheld] or [name withheld] on the opened records; no federal-record information was used to populate fields.
• Limitation: No separate record page was opened for the DBA labels 'Safebound' or 'SAFEBOUND MOVING STORAGE'; the register's entity-name results returned the legal entities reported above.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Checked 14 of 16 applicable sources. Not available when checked: FMCSA insurance filings, Google.

Ledger evaluated Oct 16, 2026.