Mentors Moving & Storage
FMCSA registrant: EXCEL RELOCATION SYSTEMS INC
USDOT 2911596 · FMCSA SAFER · observed
FMCSA safety rating: CONDITIONAL
What we found
Report assembled Oct 15, 2026 · Source observations are dated below- SERIOUSFMCSA safety rating: CONDITIONAL
Federal safety rating on record: Conditional.
Source: SAFER snapshot · as of Oct 15, 2026
- SERIOUS1 closed FMCSA enforcement case against this carrier in the last six years
case CA-2022-0121-US0963, closed 05/13/2022. FMCSA enforcement record, six years as of 10/14/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Oct 15, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2911596 in the last four years (registry data as of 09/25/2026).
Source: FMCSA Protect Your Move — complaint history · as of Oct 15, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 02/09/2022 (Compliance Review)
02/09/2022 Compliance Review.
Source: FMCSA SMS overview · as of Oct 15, 2026
- ON RECORDAlso listed as “Excel Relocation SystemsSmooth Move & Smooth Move USA” in Bakersfield, CA
BBB: “Mentors Moving” — BBB rating A+, started 7/1/2006. Linked by: BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 Gilmore Avenue, Bakersfield, CA 93308; BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 GILMORE AVE SUITE 400, BAKERSFIELD, CA 93308; BBB: [name withheld] — same surname as [name withheld]; BBB: brand “mentors” in both names.
Source: BBB profile — Mentors Moving · as of Oct 15, 2026
- CHECKS OUTActive federal household-goods authority (MC-749644, MC-981013)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 15, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB profile on file.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Related listings and locations
The relationship is stated separately for each listing. A shared brand or website alone does not verify an agency relationship. Another location's reviews, fleet, authority and adverse records do not automatically apply to this company.
- Mentors Moving / Excel Relocation SystemsSmooth Move & Smooth Move USABakersfield, CAON RECORDlink strength: strongLinked operator record
- BBB — Mentors Moving: BBB rating A+ · started 7/1/2006
How we linked them: BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 Gilmore Avenue, Bakersfield, CA 93308 · BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 GILMORE AVE SUITE 400, BAKERSFIELD, CA 93308 · BBB: Mr. Christopher Shipp — same surname as CHRIS SHIPP · BBB: brand “mentors” in both names
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC981013 Broker of Household Goods — Inactive.
- Oct 1, 2026MEDIUMNew operating authority on record: MC749644 Motor Carrier of Property (Except Household Goods) — Inactive.
- Oct 1, 2026MEDIUMNew operating authority on record: MC981013 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 15, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 15, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceArizona does not license household-goods movers. Arizona does not license or register household-goods movers. (Source last read Aug 20, 2026.)
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 15, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record5 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 3 cancellations left no filing of the same coverage in effect on the same docket on the cancellation date (SURETY cancelled 2018-04-27, no later filing of that coverage on record through 2026-05-14; BIPD cancelled 2014-05-01 on docket MC749644, no later BIPD filing on that docket through 2026-05-14, while a BIPD filing effective 2017-09-20 is on record under MC981013; CARGO cancelled 2014-05-01, next filing effective 2016-03-30). For 2 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 17 filing records for these 13 filings; 4 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2020-01-13, disposition DISCONTINUED REVOCATION decided 2020-02-12; served 2013-05-20, disposition DISCONTINUED REVOCATION decided 2013-06-12; served 2012-05-14, disposition DISCONTINUED REVOCATION decided 2012-06-07), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2018-04-02, effective 2018-05-07; INVOLUNTARY REVOCATION, served 2014-04-04, effective 2014-05-07) and 2 authority actions with a revocation, suspension or out-of-service disposition (GRANTED served 2016-08-12, disposition REVOKED decided 2018-05-07; GRANTED served 2011-07-01, disposition REVOKED decided 2014-05-07). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 15, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 15, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 18
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 20
- Insurance status
- —
- Safety rating
- Conditional
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Sep 25, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- 1 closed enforcement case(s) (six years): CA-2022-0121-US0963 2022-05-13 · SMS recordInvestigations: 2022-02-09 Compliance Review
- Physical address
- 3101 GILMORE AVE SUITE 400, BAKERSFIELD, CA 93308
- Operating authority dockets
- InactiveMC981013Broker of Household GoodsInactiveMC749644Motor Carrier of Property (Except Household Goods)ActiveMC981013Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Sep 3, 2026
Possible business match. Confirm the listing before relying on its rating.
Source checked Sep 3, 2026
AccreditedListing matched to this business.
Source checked Sep 3, 2026
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Mentors Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Mentors Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 2911596 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 15, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 15, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 15, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-15 for USDOT 2911596 (MC749644, MC981013); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-14 (no MOTUS file holds a record for this USDOT): 13 insurance filings from 17 filing records (8 replaced, 5 cancelled); of the 5 cancelled filings, 2 had a filing of the same coverage in effect on the cancellation date and 3 had none; 4 later termination records on filings that had already ended, not counted again; 0 filings listed as active or pending in the MOTUS insurance file and 3 only in the frozen L&I active/pending file; 6 authority actions, including 3 involuntary revocation actions (3 discontinued); 2 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 5 filing(s) for MC981013, MC749644; BIPD $1,000,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 15, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-31, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 31, 2026 | — |
| State mover licence | Not applicableThis state issues no household-goods mover licence. | — | — |
| Not available when checkedgoogle: Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Sep 3, 2026 | — |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 15, 2026.
Report assembled Oct 15, 2026. First published Sep 3, 2026. This report pulls from 393 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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