Mentors Moving & Storage
Legal name: EXCEL RELOCATION SYSTEMS INC
FMCSA safety rating: CONDITIONAL
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUSFMCSA safety rating: CONDITIONAL
Federal safety rating on record: Conditional.
Source: SAFER snapshot · as of Sep 3, 2026
- SERIOUS1 closed FMCSA enforcement case against this carrier in the last six years
case CA-2022-0121-US0963, closed 05/13/2022. FMCSA enforcement record, six years as of 09/02/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Sep 3, 2026
- NOTESelf-declared: “best moving company”, “award-winning”, “most trusted”
“hoose Mentors Moving & Storage? Mentors Moving & Storage has been the best moving company in the area since 2020. Throug”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2911596 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 02/09/2022 (Compliance Review)
02/09/2022 Compliance Review.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: CHRIS SHIPP (OWNER), JOSE PROVENCIO (DIRECTOR OF OPERATION)
Company official(s) on the FMCSA registration for USDOT 2911596, EXCEL RELOCATION SYSTEMS INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDAlso listed as “Excel Relocation SystemsSmooth Move & Smooth Move USA” in Bakersfield, CA
BBB: “Mentors Moving” — BBB rating A+, started 7/1/2006. Linked by: BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 Gilmore Avenue, Bakersfield, CA 93308; BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 GILMORE AVE SUITE 400, BAKERSFIELD, CA 93308; BBB: Mr. Christopher Shipp — same surname as CHRIS SHIPP; BBB: brand “mentors” in both names.
Source: BBB profile — Mentors Moving · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Tempe, AZ: “Mentors Moving & Storage” / “Mentors Moving & Storage of Arizona LLC”
BBB: “Mentors Moving & Storage” — BBB rating A+, started 12/12/2016. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: website mentorsmoving.com on both records; BBB: address 5325 South Kyrene Rd Ste 104, Tempe, AZ 85283 matches 5325 S Kyrene Rd Suite 105, Tempe, AZ 85283; BBB: lists mentorsmoving.com as its own page; BBB: Christopher Shipp — same surname as CHRIS SHIPP; BBB: name “Mentors Moving & Storage” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Mentors Moving & Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-749644, MC-981013)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUT
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Mentors Moving / Excel Relocation SystemsSmooth Move & Smooth Move USABakersfield, CAON RECORDlink strength: strong
- BBB — Mentors Moving: BBB rating A+ · started 7/1/2006
How we linked them: BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 Gilmore Avenue, Bakersfield, CA 93308 · BBB: address 3101 Gilmore Ave, Bakersfield, CA 93308-6313 matches 3101 GILMORE AVE SUITE 400, BAKERSFIELD, CA 93308 · BBB: Mr. Christopher Shipp — same surname as CHRIS SHIPP · BBB: brand “mentors” in both names - Mentors Moving & Storage / Mentors Moving & Storage of Arizona LLCTempe, AZON RECORDlink strength: strong
- BBB — Mentors Moving & Storage: BBB rating A+ · started 12/12/2016
How we linked them: BBB: website mentorsmoving.com on both records · BBB: address 5325 South Kyrene Rd Ste 104, Tempe, AZ 85283 matches 5325 S Kyrene Rd Suite 105, Tempe, AZ 85283 · BBB: lists mentorsmoving.com as its own page · BBB: Christopher Shipp — same surname as CHRIS SHIPP · BBB: name “Mentors Moving & Storage” appears on both records
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2911596).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Listed city matches federal recordsThis business advertises as based in Phoenix, but federal and state regulatory records list its physical address in Bakersfield.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •13 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Weak open-web name/address/phone consistency
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 18
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 20
- Insurance status
- —
- Safety rating
- Conditional
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- 1 closed enforcement case(s) (six years): CA-2022-0121-US0963 2022-05-13 · SMS recordInvestigations: 2022-02-09 Compliance Review
- Physical address
- 3101 GILMORE AVE SUITE 400, BAKERSFIELD, CA 93308
- Operating authority dockets
- InactiveMC981013Broker of Household GoodsInactiveMC749644Motor Carrier of Property (Except Household Goods)ActiveMC981013Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
5 reviews read across BBBThe website says 4.7★ from 692 reviews. We could read 118 (Yelp 113, BBB 5); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.7★ from 692 reviews without naming a platform; we could read a review count on 2 of the four platforms we check — Yelp 113 and BBB 5. Google could not be read, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=113)
- INFOThe 5 dated BBB reviews we read span 263 days (2023-11-26 to 2024-08-14); the 5 closest together fall within 263 days (BBB, n=5)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Mentors Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Mentors Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 398 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?