SOS Moving Company
Legal name: SOS Moving
Driver out-of-service rate 33.3% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 33.3% vs 6.67% national average
1 of 3 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2026: 2 (registry data as of 07/31/2026). Categories: Shipment Documents 1, Estimates/Final Charges 1, Pickup and Delivery 1, Loss and Damage 1, Claim Settlement 1. Fleet on the registry: 3 trucks — 0.7 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMWebsite address is not the federal record address
Website: 5530 Jillson Street, Los Angeles, CA 90040. FMCSA record: 5890 SHEILA ST, COMMERCE, CA 90040 (mailing: 7671 E MOONRIDGE LN, ANAHEIM, CA 92808).
The office it advertises is not the address it gave the federal government.
Source: company website · SAFER snapshot · as of Sep 3, 2026
- PROBLEM7 of the 20 dated Trustpilot reviews we read fall within 30 days (2024-05-04 to 2024-05-24); Trustpilot shows 58 reviews in total over at least 28 months, which spread evenly would be about 2.1 per 30 days
We read 30 reviews across BBB and Trustpilot; one signal stands out — 7 of the 20 dated Trustpilot reviews we read fall within 30 days (2024-05-04 to 2024-05-24); Trustpilot shows 58 reviews in total over at least 28 months, which spread evenly would be about 2.1 per 30 days. Read the cited reviews yourself. Separately, 1 note on the company's review claims vs its record is listed below.
Source: Trustpilot review — Ника А · Trustpilot review — Cholpon Almazbekova · Trustpilot review — Denis Krutilin · Trustpilot listing · as of Sep 3, 2026
- PROBLEMReview volume does not fit the operation on record
1702 reviews across platforms (1630 reviews on Yelp; 14 reviews on BBB; 58 reviews on Trustpilot); FMCSA record: 1 truck, 2 drivers, 100,000 miles reported, registered 2.9 years; that is about 592 reviews per year registered
Source: SAFER snapshot · Google listing · Yelp listing · BBB listing · as of Sep 3, 2026
- NOTESelf-declared: “best moving company”, “most trusted”, “# 1”
“nicate with our clients throughout the moving process. Learn More The Best Moving Company Near You We are the best movin”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: ALEX ROSSI (MANAGER), AKZHOL ZHUMAGULOV (OWNER)
Company official(s) on the FMCSA registration for USDOT 3398018, SOS MOVING LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Los Angeles, CA: “SOS Moving, LLC”
BBB: “SOS Moving, LLC” — BBB rating A+, started 2/19/2020. BBB: “SOS Moving, LLC” — BBB rating A+, started 2/19/2020. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (909) 443-0004 on both records; BBB: website sosmovingla.net on both records; BBB: address 5530 Jillson St, Los Angeles, CA 90040 matches 5530 Jillson Street, Los Angeles, CA, 90040; BBB: address 5530 Jillson St, Los Angeles, CA 90040 matches 5530 Jillson Street, Los Angeles, CA 90040; BBB: lists sosmovingla.net as its own page; BBB↔BBB: address 5530 Jillson St, Los Angeles, CA 90040 matches 5530 Jillson St, Los Angeles, CA 90040; BBB↔BBB: social profile instagram.com/sosmovingla_net on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — SOS Moving, LLC · BBB profile — SOS Moving, LLC · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1153871)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Los Angeles profile
BBB complaints: 3 complaints in the last 3 years (1 closed in the last 12 months); types: Order Issues 1, Sales and Advertising Issues 1, Service or Repair Issues 1; status: 3 answered.
Source: BBB profile · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Los Angeles profile
BBB profile on file.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- SOS Moving, LLCLos Angeles, CAON RECORDlink strength: strong
- BBB — SOS Moving, LLC: BBB rating A+ · started 2/19/2020
- BBB — SOS Moving, LLC: BBB rating A+ · started 2/19/2020
How we linked them: BBB: phone (909) 443-0004 on both records · BBB: website sosmovingla.net on both records · BBB: address 5530 Jillson St, Los Angeles, CA 90040 matches 5530 Jillson Street, Los Angeles, CA, 90040 · BBB: address 5530 Jillson St, Los Angeles, CA 90040 matches 5530 Jillson Street, Los Angeles, CA 90040 · BBB: lists sosmovingla.net as its own page · BBB↔BBB: address 5530 Jillson St, Los Angeles, CA 90040 matches 5530 Jillson St, Los Angeles, CA 90040 · BBB↔BBB: social profile instagram.com/sosmovingla_net on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Sep 2, 2026INFOFleet on record now 1 power unit(s), 2 driver(s). (3 units / 3 drivers → 1 units / 2 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3398018).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe could not complete the California Bureau of Household Goods and Services (BHGS) lookup (checked Sep 3, 2026). This is a gap in our check, not a finding about the company.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 1.1 stars of each other across 4 review sources.
- Listed city matches federal recordsThis business advertises as based in Los Angeles, but federal and state regulatory records list its physical address in Commerce / Anaheim.
- Claimed fleet size matches verified recordsWebsite says we have been able to expand our services to San Francisco in October 2021. but FMCSA SAFER (power units) shows 1 power unit (FMCSA), about 40× the verified value.
Other concerns we want to surface
- •7 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending (click for details)
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2026: 2 · registry data as of Jul 31, 2026 · FMCSA complaint historyShipment Documents (1)Estimates/Final Charges (1)Pickup and Delivery (1)Loss and Damage (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 5890 SHEILA ST, COMMERCE, CA 90040
- Operating authority dockets
- ActiveMC1153871Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what California Bureau of Household Goods and Services (BHGS) shows as of Sep 3, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
30 reviews read across BBB, TrustpilotThe website says 4.9★ from 1,600 reviews. We could read 1,702 (Yelp 1630, BBB 14, Trustpilot 58); Google could not be counted, so this is not the company’s total.
- NOTABLE1702 reviews across platforms (1630 reviews on Yelp; 14 reviews on BBB; 58 reviews on Trustpilot); FMCSA record: 1 truck, 2 drivers, 100,000 miles reported, registered 2.9 years; that is about 592 reviews per year registered (all platforms, n=1702)
- NOTABLE7 of the 20 dated Trustpilot reviews we read fall within 30 days (2024-05-04 to 2024-05-24); Trustpilot shows 58 reviews in total over at least 28 months, which spread evenly would be about 2.1 per 30 days (Trustpilot, n=20)
- Trustpilot · Ника А · 2024-05-04 · 5★: “I'm surprised by the professionalism of these guys! Two weeks ago we were moving from San Bernardino to Long Beach, and the move took much faster than we expected. The guys are very professional,…” source
- Trustpilot · Cholpon Almazbekova · 2024-05-04 · 5★: “It was a good experience with this company. I had a long distance move from west coast to east cost, and I can definitely suggest this company cause they have high-qualified movers. Thanks to SOS…” source
- Trustpilot · Denis Krutilin · 2024-05-07 · 5★: “SOS Moving Company was a lifesaver! They came quickly, worked hard, and got all my belongings moved without any damage. Highly recommend their moving services.” source
- Trustpilot · Afrielle Fondevilla · 2024-05-11 · 5★: “SOS Moving with Jose's Team was amazing and incredible! They were very efficient and organized! Jose was very approachable and the team cater to my needs! Jose's team is simply the best! Request them…” source
- WEAK15 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Jeniffer Cruz · 2025-12-31 · 5★: “If you're looking for a moving company with professional and efficient help, look no further! These guys get it done! They helped me move from a second story unit to another second story unit and did…” source
- Trustpilot · Emily Heerde · 2025-07-06 · 5★: “SOS Movers is the best of the best! I’ve used them for two moves now. They are super knowledgeable, speedy, and careful with everything they’re moving. They wrapped all of my furniture and fragile…” source
- Trustpilot · Carly Weinstein · 2025-05-18 · 5★: “Buchu and the team were excellent at moving my one bedroom apartment from los angeles to mountain view in one day! everything was efficient and fast and nothing arrived damaged and the movers were…” source
- Trustpilot · Bryton McVicker · 2024-10-17 · 5★: “Buchu and his squad took initiative and got everything in my apartment moved out with care and speed. I have moved many times but it was my first time using a moving company. I will never go back to…” source
- INFOThe website claims 4.9★ from 1600 reviews without naming a platform; the most any platform we could read shows is 1630 reviews (Yelp) — Google’s listing was found but showed no review count, so another platform may show more (all platforms, n=1630)
- INFOThe 10 dated BBB reviews we read span 469 days (2025-05-15 to 2026-08-26); the 5 closest together fall within 85 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=30; 25 five-star, 5 one-star) — the usual shape of review distributions, noted for context (all platforms, n=30)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with SOS Moving Company? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at SOS Moving Company? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 607 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?