Star Van Lines Movers
Legal name: STAR VAN LINES LLC
34 consumer complaints filed with FMCSA in the last four years — 10 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS34 consumer complaints filed with FMCSA in the last four years — 10 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 5 · 2025: 20 · 2026: 9 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 21, Pickup and Delivery 13, Shipment Documents 11, Loss and Damage 11, Deceptive Business Practices 11. Fleet on the registry: 3 trucks — 11.3 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- SERIOUSA same-brand business in plano, TX is rated F by BBB (started 9/16/2019)
“All Star Van Lines”. Failure to have a required competency license Alerts: 1 alert(s) BBB names Mr. Arthur Fomin.
A brand that failed licensing checks in one state and reappears in another is the pattern NMB exists to expose. Ask the company directly whether this is the same operation.
Source: BBB profile · as of Sep 3, 2026
- PROBLEMDriver out-of-service rate 66.7% vs 6.67% national average
2 of 3 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEMWebsite address is not the federal record address
Website: 2722 North Point St, San Francisco, CA 94133. FMCSA record: 920 US 64 HWY W #1044, APEX, NC 27523.
The office it advertises is not the address it gave the federal government.
Source: company website · SAFER snapshot · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/03/2026 and found no certificate under this name or USDOT 4176875.
It may operate under another legal name — or it may be unlicensed in-state. Ask for the certificate number.
- NOTESelf-declared: “best movers”, “# 1”
“C-1607491 Join our network Dot 4176875 MC-1607491 Join our network 
04/25/2025 Non-Ratable Review; 04/22/2025 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: ARTUR SHAKHNAZAROV (OWNER)
Company official(s) on the FMCSA registration for USDOT 4176875, STAR VAN LINES LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Apex, NC: “Star Van Lines LLC”
BBB: “Star Van Lines LLC” — BBB rating F, not accredited, 1 BBB alert(s), Failure to have a required competency license - Failure to respond to 7 complaint(s) filed against business, started 1/5/2024. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (855) 822-2722 on both records; BBB: website starvanlinesmovers.com on both records; BBB: lists starvanlinesmovers.com as its own page; BBB: name “Star Van Lines LLC” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Star Van Lines LLC · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1607491)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Star Van Lines LLCApex, NCADVERSE RECORDlink strength: strong
- BBB — Star Van Lines LLC: BBB rating F · not accredited · 1 BBB alert(s) · Failure to have a required competency license - Failure to respond to 7 complaint(s) filed against business · started 1/5/2024
How we linked them: BBB: phone (855) 822-2722 on both records · BBB: website starvanlinesmovers.com on both records · BBB: lists starvanlinesmovers.com as its own page · BBB: name “Star Van Lines LLC” appears on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 4176875).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 3, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings vary by 3.1 stars across Trustpilot, BBB. Read the actual reviews before deciding.
- Listed city matches federal recordsThis business advertises as based in Neu-Isenburg, but federal and state regulatory records list its physical address in Apex / Fort Worth.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsWebsite says licensed interstate carrier since 2016 but BBB business profile shows 2 years (since 1/5/2024), about 3.5× the verified value.
Other concerns we want to surface
- •7 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 34 consumer complaints on fileBy year: 2024: 5 · 2025: 20 · 2026: 9 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (21)Pickup and Delivery (13)Shipment Documents (11)Loss and Damage (11)Deceptive Business Practices (11)Hostage Goods (10)Claim Settlement (10)Weighing (7)Operating Authority (3)Insurance (1)Other Commercial Complaints (1)Whistleblower Complaint (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-04-25 Non-Ratable Review; 2025-04-22 Compliance Review
- Physical address
- 920 US 64 HWY W #1044, APEX, NC 27523
- Operating authority dockets
- ActiveMC1607491Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 3, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
20 reviews read across TrustpilotThe website says 4.1★ from 145 reviews. We could read 145 (Trustpilot 145); Google, Yelp could not be counted, so this is not the company’s total.
- WEAK17 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Michael Mason · 2026-09-03 · 5★: “Mu first time using movers and I had a Great experience. They provided me a quote quickly, and were available for a last minute move which really saved me. The movers worked quickly, were friendly…” source
- Trustpilot · Kalli Ji · 2026-07-31 · 5★: “The online quote request was processed quickly, and they called back within an hour to schedule an appointment. The move took place during the day; there was a half-hour delay, but they had let us…” source
- Trustpilot · Alan Robison · 2026-07-27 · 5★: “By far was the best experience I had hiring reliable movers I mean they were on time they were professional they conducted themselves very respectfully nothing was damaged I mean it was unbelievable…” source
- Trustpilot · Kyrese Lowe · 2026-07-22 · 5★: “Great company and they help you out” source
- INFOThe website claims 4.1★ from 145 reviews without naming a platform; the most any platform we could read shows is 145 reviews (Trustpilot) — Google and Yelp could not be read, so another platform may show more (all platforms, n=145)
- INFOThe 20 dated Trustpilot reviews we read span 134 days (2026-04-23 to 2026-09-03); the 5 closest together fall within 4 days (Trustpilot, n=20)
- INFO100% of the reviews we read are 1★ or 5★ (n=20; 16 five-star, 4 one-star) — the usual shape of review distributions, noted for context (all platforms, n=20)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Star Van Lines Movers? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Star Van Lines Movers? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 1028 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?