Star Van Lines Movers
FMCSA registrant: STAR VAN LINES LLC
USDOT 4176875 · FMCSA SAFER · observed
36 consumer complaints filed with FMCSA in the last four years — 10 for holding goods hostage
What we found
Report assembled Oct 17, 2026 · Source observations are dated below- SERIOUS36 consumer complaints filed with FMCSA in the last four years — 10 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 5 · 2025: 20 · 2026: 11 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 22, Pickup and Delivery 14, Shipment Documents 11, Loss and Damage 11, Deceptive Business Practices 11. Separately, the registry reports a fleet snapshot of 3 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 17, 2026
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-10-13T03:20:45.643Z): 2722 North Point St, San Francisco, CA 94133; 2722 Raley Blvd, Sacramento, CA 95838; 10839 N Lombard St, Portland, OR 97203; 2722 N Oakes St, Helena, MT 59601; 2722 E Linden St, Boise, ID 83706; 2722 Cheney Dr, Twin Falls, ID 83301; 2722 N Redwood Rd, Salt Lake City, UT 84116; 2722 Monroe Dr, Dallas, TX 75229; 2722 Southside Rd, El Paso, TX 79927; 2722 Convent Ave, New York, NY 10027; 2722 Kentucky Ave, Atlantic City, NJ 08401; 4728 Sunset Blvd, West Columbia, SC 29169; 2722 S Elm St, Greensboro, NC 27406; 2722 Signal Point Rd, Charleston, SC 29412; 2722 St Augustine Rd, Jacksonville, FL 32207; 2722 Lazy Ln, Tampa, FL 33614; 2722 N Northwest Hwy, Chicago, IL 60646; 2722 Arville St, Las Vegas, NV 89103; 2722 Prospect Ave, Kansas City, MO 64132; 544 S Park Ave, Springfield, IL 62704; 1304 E Forest Dr, Riverton, WY 82501; 2323 N Albany Ave, Chicago, IL 60647; 174 Stonewall Rd, New Canton, VA 23123; 701 E Baltimore St, Baltimore, MD 21202; 800 Warwick Ave, Thousand Oaks, CA 91360; 670 Division St, Harrisburg, PA 17110. FMCSA physical address (observed 2026-10-17T06:25:29.196Z): 920 US 64 HWY W #1044, APEX, NC 27523. FMCSA mailing address: 920 US 64 HWY W #1044, APEX, NC 27523.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 17, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/14/2026 and found no certificate under this name or USDOT 4176875.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- ON RECORDFMCSA investigations on record: 2 — most recent 04/25/2025 (Non-Ratable Review)
04/25/2025 Non-Ratable Review; 04/22/2025 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 17, 2026
- ON RECORDBBB has not rated this business — not accredited
The BBB profile shows no letter grade (NR). Saved capture of 2026-10-10; this is not a current rating. On 2026-10-13 a bounded BBB search did not return this listing; that is not evidence the listing is gone. No customer review ratings provided.
Source: BBB profile · as of Oct 10, 2026
- ON RECORDVirginia State Corporation Commission Clerk's Information System could not be checked in this report
The lookup did not complete (agent_timed_out). Business registration is not a mover licence. The register search did not finish before the deadline; it was not re-issued.
- CHECKS OUTActive federal household-goods authority (MC-1607491)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 17, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 17, 2026MEDIUM1 new consumer complaint filed with FMCSA (35 → 36 in the last four years).
- Oct 1, 2026MEDIUMNew operating authority on record: MC1607491 Motor Carrier of Household Goods — Active.
- Sep 11, 2026MEDIUM1 new consumer complaint filed with FMCSA (34 → 35 in the last four years).
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 17, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 17, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe searched State household-goods mover registry (checked Oct 14, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 17, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record3 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. In each case FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s authority history also records 3 involuntary revocation actions (served 2026-03-02, disposition DISCONTINUED REVOCATION decided 2026-03-13; served 2025-07-03, disposition DISCONTINUED REVOCATION decided 2025-07-30; served 2025-03-03, disposition DISCONTINUED REVOCATION decided 2025-03-31). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 17, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 17, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 36 consumer complaints on fileBy year: 2024: 5 · 2025: 20 · 2026: 11 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (22)Pickup and Delivery (14)Shipment Documents (11)Loss and Damage (11)Deceptive Business Practices (11)Hostage Goods (10)Claim Settlement (10)Weighing (7)Operating Authority (3)Insurance (1)Other Commercial Complaints (1)Whistleblower Complaint (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-04-25 Non-Ratable Review; 2025-04-22 Compliance Review
- Physical address
- 920 US 64 HWY W #1044, APEX, NC 27523
- Operating authority dockets
- ActiveMC1607491Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 14, 2026.
State business entity record
Virginia State Corporation Commission Clerk's Information System · checked Oct 13, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: The register search did not finish before the deadline; it was not re-issued.
- Limitation: agent_timed_out
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Possible business match. Confirm the listing before relying on its rating.
Source checked Oct 13, 2026
Source checked Oct 13, 2026
Not accreditedListing matched to this business.
Source checked Oct 10, 2026 · stored evidence
Listing matched to this business.
Source checked Oct 13, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Star Van Lines Movers? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Star Van Lines Movers? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State business entity register, Google unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 4176875 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read5 page(s) of the company website read. | Oct 13, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 17, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 17, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 17, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-17 for USDOT 4176875 (MC1607491); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-16 (no MOTUS file holds a record for this USDOT): 4 insurance filings from 4 filing records (1 replaced, 3 cancelled); of the 3 cancelled filings, 3 had a filing of the same coverage in effect on the cancellation date; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 5 authority actions, including 3 involuntary revocation actions (3 discontinued); 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 3 filing(s) for MC1607491; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 17, 2026 | View source |
| State business entity register | Check did not completeVirginia State Corporation Commission Clerk's Information System: the check did not complete (agent_timed_out). | Oct 13, 2026 | — |
| State mover licence | Checked — no match in the recorded scopeState household-goods mover registry: searched, no record. | Oct 14, 2026 | — |
| Unresolved — identity not confirmedgoogle: a listing was read but its identity is probable. | Oct 13, 2026 | View source | |
| Yelp | Not available when checkedyelp: Yelp blocks automated reading of its pages and its search listing showed no rating; the listing link is provided.. | Oct 13, 2026 | View source |
| BBB | Not available when checkedbbb: Saved capture of 2026-10-10; this is not a current rating. On 2026-10-13 a bounded BBB search did not return this listing; that is not evidence the listing is gone. No customer review ratings provided. | Oct 10, 2026 | View source |
| BBB complaints and reviews in full | Not applicableNo confirmed BBB listing to read a corpus from. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 13, 2026 | View source |
| Phone, address and identifier search | Checked — record read7 identifier search(es) without the company name; 48 lead(s), 0 under another name. | Oct 9, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 9, 2026 | — |
| Follow-up on unresolved leads | Checked — record read1 follow-up question(s) researched; 1 remains unresolved or only partly resolved. | Oct 13, 2026 | — |
Ledger evaluated Oct 17, 2026.
Report assembled Oct 17, 2026. First published Sep 3, 2026. This report pulls from 1228 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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