STI Moving & Storage
Legal name: STI Moving & Storage Inc.
4 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS4 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 · 2025: 1 · 2026: 2 (registry data as of 07/31/2026). Categories: Hostage Goods 3, Pickup and Delivery 2, Loss and Damage 2, Claim Settlement 2, Shipment Documents 1. Fleet on the registry: 15 trucks — 0.3 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- NOTESelf-declared: “best movers”, “most reliable”
“he review is Google. Five-star service from STI Moving & Storage Inc! Best movers in Chicago by far. They arrived on tim”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 07/26/2011 (Non-Ratable Review)
07/26/2011 Non-Ratable Review; 08/30/2010 Non-Ratable Review; 05/18/2010 Non-Ratable Review; 03/12/2009 Compliance Review; 05/07/2008 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: YEFET MALKA (VICE PRESIDENT), SASHA CINCAR (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 1308599, STI MOVING & STORAGE INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Skokie, IL: “STI Moving and Storage Inc - Chicago Moving Company”
BBB: “STI Moving and Storage Inc - Chicago Moving Company” — BBB rating A+, started 9/1/2004. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (847) 675-1223 on both records; BBB: website stimovers.com on both records; BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 Niles Center Rd, Skokie, IL, 60077; BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 Niles Center Road, Skokie, IL 60077; BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 Niles Center Road., Skokie, IL 60077; BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 NILES CENTER RD, SKOKIE, IL 60077; BBB: lists stimovers.com as its own page.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — STI Moving and Storage Inc - Chicago Moving Company · as of Sep 3, 2026
- ON RECORDAlso listed as “STI Movers Phoenix” in Glendale, AZ
BBB: “STI Movers Phoenix” — BBB rating A+, not accredited, started 8/24/2004. Linked by: BBB: phone (888) 449-1223 on both records; BBB: Mr. Sasha Cincar — the same name as SASHA CINCAR; BBB: name “STI Moving & Storage Inc” appears on both records.
Source: BBB profile — STI Movers Phoenix · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-507359)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: types: Service or Repair Issues 1; status: 1 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- STI Moving and Storage Inc - Chicago Moving Company / STI Moving & Storage / Inc.Skokie, ILON RECORDlink strength: strong
- BBB — STI Moving and Storage Inc - Chicago Moving Company: BBB rating A+ · started 9/1/2004
How we linked them: BBB: phone (847) 675-1223 on both records · BBB: website stimovers.com on both records · BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 Niles Center Rd, Skokie, IL, 60077 · BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 Niles Center Road, Skokie, IL 60077 · BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 Niles Center Road., Skokie, IL 60077 · BBB: address 7400 Niles Center Rd, Skokie, IL 60077-3230 matches 7400 NILES CENTER RD, SKOKIE, IL 60077 · BBB: lists stimovers.com as its own page - STI Movers Phoenix / STI Moving & Storage IncGlendale, AZON RECORDlink strength: strong
- BBB — STI Movers Phoenix: BBB rating A+ · not accredited · started 8/24/2004
How we linked them: BBB: phone (888) 449-1223 on both records · BBB: Mr. Sasha Cincar — the same name as SASHA CINCAR · BBB: name “STI Moving & Storage Inc” appears on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1308599).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 2.1 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 50+ employees but FMCSA SAFER (power units) shows 15 power units (FMCSA), about 3.3× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 10 drivers (FMCSA), about 5× the verified value.
Other concerns we want to surface
- •1 medium-confidence identity match awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 15
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 10
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 4 consumer complaints on fileBy year: 2023: 1 · 2025: 1 · 2026: 2 · registry data as of Jul 31, 2026 · FMCSA complaint historyHostage Goods (3)Pickup and Delivery (2)Loss and Damage (2)Claim Settlement (2)Shipment Documents (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2011-07-26 Non-Ratable Review; 2010-08-30 Non-Ratable Review; 2010-05-18 Non-Ratable Review; 2009-03-12 Compliance Review; 2008-05-07 Non-Ratable Review
- Physical address
- 7400 NILES CENTER RD, SKOKIE, IL 60077
- Operating authority dockets
- ActiveMC507359Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
11 reviews read across BBB, TrustpilotThe website says 4.7★. We could read 402 (Yelp 391, BBB 4, Trustpilot 7); Google could not be counted, so this is not the company’s total.
- WEAKBBB 5.0★ (4 reviews) vs Yelp 2.9★ (391 reviews): a 2.1-star gap between platforms — BBB rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=395)
- WEAK4 of the 7 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=7)
- Trustpilot · Christopher Chavira · 2024-10-23 · 5★: “The moves of STI moving company was so beneficial for us. I am so happy that my move was done without any ease.” source
- Trustpilot · Cindy Leonard · 2024-02-21 · 5★: “Great company I must say! They work quickly and efficiently from the start. They were able to get our things into storage for us, even though they had very little attention. They also kept us…” source
- Trustpilot · Ra'Mon Jones · 2023-05-01 · 5★: “Greg was responsive and flexible with scheduling and made coordinating a breeze. The moving team was very prompt and efficient. They moved my items in 3 hours for an estimated 4 to 5-hr job. They…” source
- Trustpilot · b · 2019-03-04 · 5★: “this guys moved us long distance from chicago, and it was a pleasure. we had some valuables we were fearing for but could not move ourselves, they made extraordinary work with every detail they…” source
- INFOThe 7 dated Trustpilot reviews we read span 2279 days (2019-03-04 to 2025-05-29); the 5 closest together fall within 1375 days (Trustpilot, n=7)
- INFO100% of the reviews we read are 1★ or 5★ (n=11; 10 five-star, 1 one-star) — the usual shape of review distributions, noted for context (all platforms, n=11)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with STI Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at STI Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 480 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?