Multiple high-severity issues found across our verification sources. We recommend against booking this mover until resolved.
What we checked
- Federally licensed (FMCSA)FMCSA shows authority as "NOT AUTHORIZED." This mover is not currently authorized to operate as a federal carrier.
- Authorized to move household goodsHHG authority status not yet captured.
- Insurance currently on fileInsurance status not yet captured.
- Reviews are consistent across sourcesStar ratings vary by 3.7 stars across BBB, Yelp, Google, and Trustpilot — worth reading the actual reviews before deciding.
- Listed city matches federal recordsThis business advertises as based in Los Angeles, but federal and state regulatory records list its physical address in San Jose.
- Operates under a single brand nameWebsite markets the company under 3 different city-specific brand names (Saratoga Movers, Burbank Movers, Castro movers). This is sometimes a multi-brand SEO strategy.
FMCSA regulatory snapshot
- Authority status
- NOT AUTHORIZED
- Carrier operation
- Intrastate Only (Non-hazardous materials)
- Authorized for HHG
- —
- Operating status
- ACTIVE
- Trucks
- 1
- Drivers
- 1
- Insurance status
- Pending cancellation (see source URL)
- Safety rating
- Not rated
- Physical address
- 1185 CAMPBELL AVE UNIT H1, SAN JOSE, CA 95126
Insurance & authority history
- No detailed authority, insurance, bond, or process-agent data is visible on the official L&I page.
What this company claims vs what we found
- Fleet size (trucks)No claim — verified directlyThey claimNo claim found on websiteWe verified1 power unit (FMCSA)Source: FMCSA SAFER (power units)
- Number of employees / driversNo claim — verified directlyThey claimNo claim found on websiteWe verified1 driver (FMCSA)Source: FMCSA SAFER (drivers)
- Total customer reviewsNo claim — verified directlyThey claimNo claim found on websiteWe verified476 verified reviews across Yelp 467, BBB 8, Trustpilot 1Source: BBB + Yelp + Google + Trustpilot
Numbers in the "they claim" column come directly from the company's own website. Numbers in the "we verified" column come from government filings (FMCSA), BBB, or counted across public review sites. Large gaps between the two are a strong signal that you should verify in person before booking.
Ownership & identity
People named as running this business
- BBB business profileOwnerOwner
Names sourced from the official state business registry, BBB business management section, and archived versions of the company's "About" page. Government filings are the strongest signal; archived pages may be outdated.
Marketing brand names on this company's website
These brand names appear on the company's own website (typically on city-specific landing pages like "Burbank Movers" or "Saratoga Movers"). They are marketing names, not legally-filed DBAs. A long list of city-specific brand names from one website is sometimes a sign of a multi-brand SEO strategy.
All contact information we could find
Phone numbers (3)
- (310) 878-1978Confirmed by 2 sourcesNMB recordBBB profile
- (424) 414-0050Only 1 sourceFMCSA SAFER
- (800) 298-0044Only 1 sourceCompany website
Email addresses (1)
- contact@trekmovers.comOnly 1 sourceCompany website
Physical addresses (2)
- 1441 Wright Street, Los Angeles, CA, 90015Confirmed by 3 sourcesNMB recordBBB business addressCompany website
- 1185 CAMPBELL AVE UNIT H1, SAN JOSE, CA 95126Confirmed by 2 sourcesFMCSA physical addressCompany website
Websites (1)
- https://trekmovers.com/Confirmed by 2 sourcesNMB recordBBB profile
Each phone number / address / email is shown with the sources that listed it. A contact channel confirmed by multiple sources (BBB + FMCSA + Yelp) is a stronger signal than one that only appears on the company's own website. Multiple different phone numbers or addresses across sources may be normal for multi-location movers, but the discrepancies are worth a look.
Reputation snapshot
Detailed findings
The full output of each automated check NMB runs against every published profile. The checklist above summarizes these.
Address legitimacy
- Address includes a suite/unit/# marker — could be a real commercial unit or a mailbox cluster; warrants confirmation.Minor concern
- Open-web address verification flagged the address as residential / apartment.Significant concern
- Different sources report 3 distinct physical addresses for this candidate — identity or location risk.Significant concern
- This business advertises as based in Los Angeles, but federal and state regulatory records list its physical address in San Jose.Significant concern
Carrier vs. broker disclosure
- Website claims carrier operation, but FMCSA authority status is "NOT AUTHORIZED".Serious concern
- Website claims interstate moving, but FMCSA carrier operation is "Intrastate Only (Non-HM)".Serious concern
- Candidate advertises household-goods/moving services, but FMCSA shows the carrier is not authorized for HHG.Significant concern
- Website claims carrier operation across 24 services, but FMCSA reports only 1 power unit — sales-only-shop signal.Moderate concern
- FMCSA insurance status: "Pending insurance cancellation may apply" — risk of imminent or actual loss of coverage.Significant concern
Review authenticity
- 5+ trustpilot reviews within 7 days (2024-09-24 → 2024-09-24) — possible astroturf burst.Significant concern
- 5 of 5 trustpilot reviews captured on 2024-09-24 (100% of source corpus on a single day).Significant concern
- trustpilot reviewer corpus collapsed to 1 distinct reviewer name across 5 reviews — likely extraction artifact or sock-puppet pattern; warrants human review.Moderate concern
- bbb reviewer corpus collapsed to 1 distinct reviewer name across 9 reviews — likely extraction artifact or sock-puppet pattern; warrants human review.Significant concern
- 10 pairs of trustpilot reviews share ≥60% word overlap across 5 reviews — possible templated content.Moderate concern
- 32 pairs of bbb reviews share ≥60% word overlap across 9 reviews — possible templated content.Moderate concern
- 4 positive reviews captured after the latest captured complaint (2023-07-15); possible reputation-recovery campaign.Minor concern
Website cloning / duplicates
- No other candidate shares this one’s website host, phone, or declared address.Minor concern
Related-entity links
- No other candidate links to this one by DOT, MC, FMCSA address, or phone.Minor concern
Domain footprint
- Domain
- trekmovers.com
- Registered
- Dec 12, 2017
- Domain age
- 3078 days
- Registrar
- GoDaddy.com, LLC
- Wayback first seen
- Mar 31, 2018
- Wayback snapshots
- 338
Where this information came from
60 of 1094 source links| Source | What we checked | What it said | Checked on |
|---|---|---|---|
| state_registry | cpuc_licensee_source_limitation | DNS resolution failed for hostname "www5.cpuc.ca.gov". This means the domain nam | May 19, 2026 |
| state_registry | cpuc_licensee_summary | cpuc_lookup_failed | May 19, 2026 |
| manual | press_owner_mentions_source_limitation | No relevant press / news mentions found for this company. | May 19, 2026 |
| manual | press_owner_mentions_summary | no_press_mentions | May 19, 2026 |
| address_validation | address_cluster_source_limitation | No other businesses found at this address in search results. | May 19, 2026 |
| address_validation | address_cluster_summary | no_co_located_businesses | May 19, 2026 |
| manual | wayback_about_people_source_limitation | Wayback CDX did not return a usable response: This operation was aborted | May 19, 2026 |
| manual | wayback_about_people_summary | no_people_found | May 19, 2026 |
| manual | rdap_domain_age_days | 3079 | May 19, 2026 |
| secretary_of_state | secretary_of_state_source_limitation | The official CA business entity source was reached, but company-specific entity | May 19, 2026 |
| fmcsa | fmcsa_enforcement_oos_source_limitation | Out-of-service status and specific enforcement details are currently blocked and | May 19, 2026 |
| fmcsa | fmcsa_nccdb_source_limitation | No specific complaint data available for Trek Movers. | May 19, 2026 |
| fmcsa | fmcsa_sms_limitations | ["No current for-hire operating authority with FMCSA.","Inspection and safety ra | May 18, 2026 |
| fmcsa | fmcsa_sms_data_period | 24-month record ending April 24, 2026 | May 18, 2026 |
| fmcsa | fmcsa_sms_crash_total | 0 | May 18, 2026 |
| fmcsa | fmcsa_sms_driver_inspections | 3 | May 18, 2026 |
| fmcsa | fmcsa_sms_vehicle_inspections | 2 | May 18, 2026 |
| fmcsa | fmcsa_sms_inspection_total | 5 | May 18, 2026 |
| fmcsa | fmcsa_sms_dot_number | 3256910 | May 18, 2026 |
| fmcsa | fmcsa_sms_dba_name | TREK MOVERS | May 18, 2026 |
| fmcsa | fmcsa_sms_legal_name | TREK SOLUTIONS LLC | May 18, 2026 |
| fmcsa | fmcsa_protect_your_move_source_limitation | Specific information regarding Trek Movers is not available on the page. Only ge | May 18, 2026 |
| fmcsa | fmcsa_live_insurance_status | Pending cancellation (see source URL) | May 18, 2026 |
| website | long_distance_moves | true | May 18, 2026 |
| website | interstate_moves | false | May 18, 2026 |
| website | broker_language | false | May 18, 2026 |
| website | carrier_language | true | May 18, 2026 |
| website | addresses | {"street":"1441 Wright Street","city":"Los Angeles","state":"CA","postal_code":" | May 18, 2026 |
| website | service_area_states | CA | May 18, 2026 |
| website | service_area_cities | Burbank, Los Angeles, San Jose | May 18, 2026 |
| website | dot_number | 3256910 | May 18, 2026 |
| website | claimed_services | Local Moving, Long Distance Movers, Commercial Moving, Packing Services | May 18, 2026 |
| website | local_moves | true | May 18, 2026 |
| website | company_name | Trek Movers | May 18, 2026 |
| website | trust_signals | 6 years in business, 5-star rating | May 18, 2026 |
| website | licensed_insured_claims | Fully Licensed, Insured, Regulated by CPUC, US DOT, and CA BHGS | May 18, 2026 |
| website | long_distance_moves | true | May 18, 2026 |
| website | interstate_moves | false | May 18, 2026 |
| website | broker_language | false | May 18, 2026 |
| website | carrier_language | true | May 18, 2026 |
| website | broker_language | false | May 18, 2026 |
| website | interstate_moves | false | May 18, 2026 |
| website | long_distance_moves | true | May 18, 2026 |
| website | local_moves | true | May 18, 2026 |
| website | claimed_services | Local Moving, Long Distance Moving, Commercial Moving, Packing Services, Apartme | May 18, 2026 |
| website | service_area_cities | Encino, Los Angeles, San Jose | May 18, 2026 |
| website | carrier_language | false | May 18, 2026 |
| website | service_area_states | California | May 18, 2026 |
| website | addresses | {"street":"1441 Wright Street","city":"Los Angeles","state":"CA","postal_code":" | May 18, 2026 |
| website | emails | contact@trekmovers.com | May 18, 2026 |
| website | licensed_insured_claims | California Public Utility Commission, Federal Motor Carrier Safety Administratio | May 18, 2026 |
| website | phone_numbers | 800-298-0044 | May 18, 2026 |
| website | state_license_numbers | CAL P.U.C. T0191956 | May 18, 2026 |
| website | trust_signals | 3 years in a row, #1 Movers in Los Angeles by Forbes, 800+ verified reviews | May 18, 2026 |
| website | mc_number | MTR#0191956 | May 18, 2026 |
| website | trust_signals | 18 years in business, 4,200+ verified reviews, 50+ employees, 15 trucks, 300+ mo | May 18, 2026 |
| website | dot_number | 3256910 | May 18, 2026 |
| website | company_name | Trek Movers | May 18, 2026 |
| website | website_map_summary | 73 mapped URLs; 5 selected for crawl | May 18, 2026 |
| website | company_name | Trek Movers | May 18, 2026 |
Last refreshed May 17, 2026. First published May 17, 2026. This report pulls from 1094 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source — not that the answer is good or bad.