True Friends Moving Company

1. SERIOUS

   Advertises interstate moves; its website shows no USDOT or MC number on the pages we read

   None of the 6 page(s) we read (home, contact, about, pricing, faq, licensing) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).

   Its own federal record shows active household-goods authority (USDOT 2629977, MC-915137); the requirement is to show the USDOT number in its advertising. Confirm the carrier named on your estimate and bill of lading, and check its numbers.

   Source: company website · as of Oct 10, 2026

2. PROBLEM

   Driver out-of-service rate 21.4% vs 6.67% national average

   3 of 14 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/08/2026).

   Source: SAFER snapshot · as of Oct 10, 2026

3. PROBLEM

   1 consumer complaint filed with FMCSA in the last four years

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 (registry data as of 09/25/2026). Categories: Shipment Documents 1, Estimates/Final Charges 1, Weighing 1, Loss and Damage 1, Claim Settlement 1. Separately, the registry reports a fleet snapshot of 15 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.

   Some of these complaints were filed under "deceptive business practices".

   Source: FMCSA Protect Your Move — complaint history · as of Oct 10, 2026

4. PROBLEM

   Says “licensed and insured” — prints no licence number

   “Fully licensed and insured team”. No USDOT, MC or state licence number appears anywhere in the site text we read.

   A licence claim with no number is unverifiable.

   Source: company website · as of Oct 10, 2026

5. COULD NOT VERIFY

   No State household-goods mover registry record found for this business

   We searched State household-goods mover registry on 10/09/2026 and found no certificate under this name or USDOT 2629977.

   Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.

6. NOTE

   BBB: 2.14★ from only 7 reviews

   BBB rating 2.14/5, grade A+, 7 complaints in 3 years. 7 reviews are too few to judge on their own; read them.

   Source: BBB listing · as of Oct 14, 2026

7. ON RECORD

   Tennessee Secretary of State Business Information Search could not be checked in this report

   The register could not be read. Business registration is not a mover licence. The originally specified legacy URL (https://tnbear.tn.gov/ECommerce/FilingSearch.aspx) could not be loaded in this run (connection/proxy failure). The Tennessee Secretary of State's current official Business Entity Search at https://tncab.tnsos.gov/business-entity-search was opened, but the requested legal-name searches (TRUE FRIENDS MOVING COMPANY LLC, True Friends Moving Company, and suffixless variants) could not be submitted because of the Because no official-register search results were returned, no entity identity, status, control number, entity type, dates, agent, officers, address, record URL, or source date could be confirmed. Pagination and record pages could not be reached. The register search was blocked: Cloudflare Turnstile CAPTCHA on the official Tennessee Secretary of State Business Entity Search prevented submission: the search page loaded a challenges.cloudflare.com Turnstile frame, and the Search control remained hidden without a verification token. No results could be read.

8. ON RECORD

   Follow-up: a page first read as another business lists this company itself

   The cited release identifies Nashville Movers For Country Music Artists as an expanded service offering of True Friends Moving Company and lists the same truefriendsmovingcompany.com website, [name withheld], and a Nashville address.

   No state-register, FMCSA, or other government filing was verified because only the specified non-government release was reviewed; the release does not establish ownership, a legal-entity relationship, succession, or rebranding, and it contains no consumer statement about succession or rebranding.

   Source: Nashville Movers For Country Music Artists: Relocation Services Expanded (2026-06-01) · as of Oct 10, 2026

9. ON RECORD

   Every exposed BBB review and complaint record was read: 7 reviews, 7 public complaints

   Reviews 2024-01-08 to 2026-07-30. Public complaints 2023-10-30 to 2024-12-12 (BBB status counts: 5 answered, 2 resolved; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.

   Source: BBB profile · BBB complaints · as of Oct 9, 2026

10. CHECKS OUT

    Active federal household-goods authority (MC-915137)

    FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.

    Source: Captured FMCSA record · as of Oct 14, 2026

11. CHECKS OUT

    BBB rating A+ (accredited)

    BBB complaints: 7 complaints in the last 3 years; types: Service or Repair Issues 5, Product Issues 1, Sales and Advertising Issues 1; status: 5 answered, 2 resolved. Source observations: rating and review count 2026-10-14T08:56:17.37803+00:00; accreditation 2026-10-14T08:56:29.635491+00:00; complaint count 2026-10-10T03:30:41.819Z.

    A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

    Source: BBB profile

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.

Tennessee Secretary of State Business Information Search · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

• Limitation: Business registration is not a mover licence.
• Limitation: The originally specified legacy URL (https://tnbear.tn.gov/ECommerce/FilingSearch.aspx) could not be loaded in this run (connection/proxy failure).
• Limitation: The Tennessee Secretary of State's current official Business Entity Search at https://tncab.tnsos.gov/business-entity-search was opened, but the requested legal-name searches (TRUE FRIENDS MOVING COMPANY LLC, True Friends Moving Company, and suffixless variants) could not be submitted because of the
• Limitation: Because no official-register search results were returned, no entity identity, status, control number, entity type, dates, agent, officers, address, record URL, or source date could be confirmed. Pagination and record pages could not be reached.
• Limitation: The register search was blocked: Cloudflare Turnstile CAPTCHA on the official Tennessee Secretary of State Business Entity Search prevented submission: the search page loaded a challenges.cloudflare.com Turnstile frame, and the Search control remained hidden without a verification token. No results could be read.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Checked 12 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Google, Yelp.

Ledger evaluated Oct 10, 2026.