Two Twigs Moving
Legal name: TWO TWIGS MOVING LLC
1 consumer complaint filed with FMCSA in the last four years
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2026: 1 (registry data as of 07/31/2026). Categories: Loss and Damage 1, Claim Settlement 1. Fleet on the registry: 10 trucks — 0.1 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEM1 hidden spam link on the site
Examples: “Prequalify Now”. These have nothing to do with moving and are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Sep 3, 2026
- PROBLEM
- PROBLEMBBB: 1.57★ from 7 reviews
BBB rating 1.57/5, grade A+, 8 complaints in 3 years.
Source: BBB listing · as of Sep 3, 2026
- NOTESelf-declared: “award-winning”
“rnare. Experience Discounts Support Online system Learn more Our team Award-winning team Andrew Jones CEO Mariah Cannon ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: MICHAEL HOLLAND WALKER (OWNER), TYLER DAVID HARRIS (OWNER)
Company official(s) on the FMCSA registration for USDOT 3851247, TWO TWIGS MOVING LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Charlotte, NC and Charleston, SC: “Two Twigs Moving Charleston LLC” / “Charleston Moving Company”
BBB: “Two Twigs Moving, LLC” — BBB rating A+, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 4/30/2021. BBB: “Two Twigs Moving Charleston LLC” — BBB rating F, not accredited, Failure to respond to 4 complaint(s) filed against business - 4 complaint(s) filed against business, started 6/4/2024. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (704) 728-0195 on both records; BBB: website twotwigsmoving.com on both records; BBB: address 701 Atando Ave, Ste P matches 701 Atando Ave Suite P, Charlotte, NC, 28206; BBB: address 701 Atando Ave, Ste P matches 701 Atando Ave Suite P, Charlotte, NC 28206; BBB: address 701 Atando Ave, Ste P matches 701 ATANDO AVE STE P, CHARLOTTE, NC 28206; BBB: lists twotwigsmoving.com as its own page; BBB: phone (843) 920-4224 on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Two Twigs Moving, LLC · BBB profile — Two Twigs Moving Charleston LLC · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1403848)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 8 complaints in the last 3 years (6 closed in the last 12 months); types: Service or Repair Issues 8; status: 5 answered, 3 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Two Twigs Moving, LLC / Two Twigs Moving Charleston LLC / Two Twigs Moving \Charlotte, NC · Charleston, SCADVERSE RECORDlink strength: strong
- BBB — Two Twigs Moving, LLC: BBB rating A+ · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 4/30/2021
- BBB — Two Twigs Moving Charleston LLC: BBB rating F · not accredited · Failure to respond to 4 complaint(s) filed against business - 4 complaint(s) filed against business · started 6/4/2024
How we linked them: BBB: phone (704) 728-0195 on both records · BBB: website twotwigsmoving.com on both records · BBB: address 701 Atando Ave, Ste P matches 701 Atando Ave Suite P, Charlotte, NC, 28206 · BBB: address 701 Atando Ave, Ste P matches 701 Atando Ave Suite P, Charlotte, NC 28206 · BBB: address 701 Atando Ave, Ste P matches 701 ATANDO AVE STE P, CHARLOTTE, NC 28206 · BBB: lists twotwigsmoving.com as its own page · BBB: phone (843) 920-4224 on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3851247).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 0.0 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 0 but FMCSA SAFER (power units) shows 10 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 2 owners but FMCSA SAFER (drivers) shows 9 drivers (FMCSA). The claim is materially lower than verified.
Other concerns we want to surface
- •12 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1.57/5)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 10
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 9
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyLoss and Damage (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 701 ATANDO AVE STE P, CHARLOTTE, NC 28206
- Operating authority dockets
- ActiveMC1403848Motor Carrier of Property (Except Household Goods)ActiveMC1403848Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
7 reviews read across BBBThe website says 267 reviews on Google. We could read 12 (Yelp 5, BBB 7); Google, Trustpilot could not be counted, so this is not the company’s total.
- WEAKThe website claims 267 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
- INFOThe 7 dated BBB reviews we read span 964 days (2023-09-28 to 2026-05-18); the 5 closest together fall within 128 days (BBB, n=7)
- INFOYelp rating 1.6★ from 5 reviews (Yelp, n=5)
- INFOBBB rating 1.6★ from 7 reviews (BBB, n=7)
- INFO8 complaints closed with BBB in the last 3 years, 6 in the last 12 months (BBB shows 7 customer reviews; FMCSA record: 10 trucks) (BBB, n=8)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Two Twigs Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Two Twigs Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 258 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?