19 of the 130 dated BBB reviews we read fall within 30 days (2023-10-13 to 2023-11-10); BBB shows 126 reviews in total over at least 36 months, which spread evenly would be about 3.5 per 30 days
2 problems · 1 concern to verify · report assembled Oct 14, 2026
What we found
Report assembled Oct 14, 2026 · Source observations are dated below
PROBLEM
19 of the 130 dated BBB reviews we read fall within 30 days (2023-10-13 to 2023-11-10); BBB shows 126 reviews in total over at least 36 months, which spread evenly would be about 3.5 per 30 days
We read 150 reviews across BBB and Trustpilot; one signal stands out — 19 of the 130 dated BBB reviews we read fall within 30 days (2023-10-13 to 2023-11-10); BBB shows 126 reviews in total over at least 36 months, which spread evenly would be about 3.5 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
Another business, “Moving to Cape Girardeau, MO”, shares the phone number this company’s website actually dials, (844) 362-5303 (also printed on its site)
A web page for “Moving to Cape Girardeau, MO” shows the phone number this company’s website actually dials, (844) 362-5303 (also printed on its site). Excerpt: “# Moving to Cape Girardeau, MO: A Guide to Apartments, Moving Companies, and More - Contact: (844) 362-5303”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Moving to Cape Girardeau, MO” and make sure the name on your contract is the company you expect.
No State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 2632086.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
ON RECORD
No consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2632086 in the last four years (registry data as of 09/25/2026).
Follow-up: a page first read as another business lists this company itself
The cited Move.org page dated 2022-11-14 presents U-Pack as a moving-container discount provider, links to upack.com, and displays the phone number +1-844-362-5303, but it does not establish common ownership or a corporate relationship with U-Pack in Fort Smith, Arkansas.
The only permitted source contains no state-register or FMCSA filing, Fort Smith address, shared-person information, or consumer statement alleging succession or rebranding; those points remain unverified, and the shared phone number is only an observed common identifier.
Follow-up: a page first read as another business lists this company itself
The permitted page lists Upack in Fort Smith, Arkansas with 1-844-362-5303, 1-877-453-7274, moving@upack.com, and www.upack.com, but it does not establish a legal, ownership, personnel, succession, or rebranding relationship with a separately identified U-Pack business.
No state-register or FMCSA filing, shared person, independent official address record, procedural court record, or consumer statement about succession or rebranding appears on the only permitted page; the page alone does not verify that the two businesses are the same entity or have a corporate relationship.
Every exposed BBB review and complaint record was read: 130 reviews, 20 public complaints
Reviews 2023-10-10 to 2026-08-20. Public complaints 2023-11-30 to 2026-08-28 (BBB status counts: 28 answered, 2 resolved; “answered” is not “resolved”). BBB counts 10 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
The captured record lists a broker role, while the website suggests a carrier role. See the sourced disclosure findings and confirm who will actually perform your move.
Intrastate operation reported
The captured federal record reports in-state operation. This is a declared operating scope, not verification of a state license. See the separate licensing checks.
28+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
What we checked
3 passed2 caution
Federal operating authority (FMCSA)
Active federal authority: broker and freight forwarder. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
An own-carrier authority check is not applicable to the recorded broker/forwarder role, parent-authority relationship, or declared in-state operation. Observed Oct 14, 2026. This does not rule out separate broker authority. Eligibility for in-state moves is checked separately in the state registry.
Federal broker authority
The captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Oct 14, 2026.
State household-goods licence
We searched State household-goods mover registry (checked Oct 14, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
Federal insurance filings on record (dated)
FMCSA’s MOTUS insurance file as of Oct 13, 2026 lists SURETY $75,000 effective 2025-10-01; SURETY $75,000 effective 2017-03-24; CARGO $5,000 effective 2016-05-01; it also lists CARGO $5,000 effective 2016-05-01, contradicted by a history record dated 2016-12-20 (name changed, in FMCSA's L&I history file frozen 2026-05-14). A filing record is not proof of coverage today; confirm current coverage before booking.
Cancelled or revoked insurance filing on record
1 cancelled or revoked insurance filing on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 19 filing records for these 13 filings; 4 later records on filings that had already ended and 2 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2017-04-12, disposition DISCONTINUED REVOCATION decided 2017-05-09; served 2016-11-17, disposition DISCONTINUED REVOCATION decided 2017-02-08; served 2016-10-24, disposition DISCONTINUED REVOCATION decided 2016-11-03), 3 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2017-03-30, effective 2017-05-02; INVOLUNTARY REVOCATION, served 2013-12-26, effective 2014-01-28; INVOLUNTARY REVOCATION, served 2010-05-27, effective 2010-06-29), 4 authority actions with a revocation, suspension or out-of-service disposition (GRANTED served 2015-06-17, disposition REVOKED decided 2017-05-02; GRANTED served 2015-05-08, disposition REVOKED decided 2017-05-02; REINSTATED served 2010-07-08, disposition REVOKED decided 2014-01-28; GRANTED served 2009-11-30, disposition REVOKED decided 2010-06-29) and 3 reinstatements (served 2017-05-12, 2014-02-11, 2010-07-08).
Review ratings compared across sources
Star ratings are within 0.3 stars of each other across 2 review sources, each with at least 10 reviews.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “Moving to Cape Girardeau, MO”, shares the phone number this company’s website actually dials, (844) 362-5303 (also printed on its site)
Lead — identity not established
A web page for “Moving to Cape Girardeau, MO” shows the phone number this company’s website actually dials, (844) 362-5303 (also printed on its site). Excerpt: “# Moving to Cape Girardeau, MO: A Guide to Apartments, Moving Companies, and More - Contact: (844) 362-5303”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “Moving to Cape Girardeau, MO” and make sure the name on your contract is the company you expect.
Full source note: Carrier vs broker disclosure check
Carrier vs broker disclosure check: high risk
Company connections
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
Moving to Cape Girardeau, MO
Listed on another site · observed Oct 9, 2026
Moving to Cape Girardeau, MO shares phone (844) 362-5303 with this company’s website call button.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 14, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “Moving Container Deals and Discounts”, which shares its phone number its website dials (844) 362-5303?Partially resolved
Prompted by: https://www.move.org/moving-container-discounts/ · checked Oct 9, 2026
The cited Move.org page dated 2022-11-14 presents U-Pack as a moving-container discount provider, links to upack.com, and displays the phone number +1-844-362-5303, but it does not establish common ownership or a corporate relationship with U-Pack in Fort Smith, Arkansas.
The only permitted source contains no state-register or FMCSA filing, Fort Smith address, shared-person information, or consumer statement alleging succession or rebranding; those points remain unverified, and the shared phone number is only an observed common identifier.
What is the relationship between this company and “Upack Customer Service Phone Number 1-877-453-7274, Email”, which shares its phone number its website dials (844) 362-5303 and phone number (877) 453-7274?Partially resolved
Prompted by: https://www.pissedconsumer.com/company/upack/customer-service.html · checked Oct 9, 2026
The permitted page lists Upack in Fort Smith, Arkansas with 1-844-362-5303, 1-877-453-7274, moving@upack.com, and www.upack.com, but it does not establish a legal, ownership, personnel, succession, or rebranding relationship with a separately identified U-Pack business.
No state-register or FMCSA filing, shared person, independent official address record, procedural court record, or consumer statement about succession or rebranding appears on the only permitted page; the page alone does not verify that the two businesses are the same entity or have a corporate relationship.
Observed fact: Contact Upack Customer Service · dated Sep 11, 2026 · retrieved Oct 9, 2026“Verified Contact Information Toll-Free Number: 1-877-453-7274 Customer Service: 1-844-362-5303”
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Carrier operationWhat does this mean?This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized."
Intrastate Only (Non-hazardous materials)
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
0
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
0
Insurance status
—
Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
We could not verify complaints for this companySource details were blocked and not visible. Complaint data could not be extracted. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.
Physical address
8401 MCCLURE DRIVE
FORT SMITH, AR 72916
Operating authority dockets
ActiveMC914011Broker of Household Goods
ActiveMC914011Broker of Property (Except Household Goods)
ActiveFF8973Freight Forwarder of Household Goods
ActiveFF8973Freight Forwarder of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 14, 2026.
We searched State household-goods mover registry on Oct 14, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
State business entity record
Arkansas Secretary of State Business Entity Search · checked Oct 14, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
No entity on Arkansas Secretary of State Business Entity Search could be tied to this business on the identity basis required (searched Oct 14, 2026). The same-name entities below are listed so the gap is visible; none is shown to be this company.
Limitation: Business registration is not a mover licence.
Limitation: The official record pages do not display an as-of or last-updated date, so source_date is null for every match.
Limitation: The search results were returned in the official register’s table and showed explicit totals: ArcBest partial-name search 21, MOVING SOLUTIONS partial-name search 5, U-Pack legal-name search 1, and U-Pack fictitious-name search 1 (the latter duplicated ARCBEST INTEGRATED SOLUTIONS, INC.).
Limitation: The register’s principal-address field is blank for some entities; those address values are null rather than inferred from agent addresses or the supplied FMCSA address.
Limitation: Results cited from outside the official register were kept as leads only.
Limitation: Same-name or near-name entities were found, but none is tied to this company by an official source plus an address, an officer or a distinctive single match.
Same-name entities not tied to this business
Each shares a name with this company and nothing else that the record could confirm. Their status is not this company’s status.
ARCBEST ASSET-LIGHT HOLDINGS, INC. · Expired · register entryunofficial source
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with U-Pack? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at U-Pack? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
10 sourced name entries; names may refer to the same person (BBB business profile, Press / news coverage)
Every review profile we found
2 review profiles, including 1 under different contact details than the federal registration
Every contact channel on file
13 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 1115 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State business entity register, Google unresolved.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 2632086 corroborated (matched by name and city).
—
—
Company website
Checked — record read6 page(s) of the company website read.
Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 2632086 (FF8973, MC914011); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13: 13 insurance filings from 19 filing records (7 replaced, 1 cancelled, 5 name changed); of the 1 cancelled filing, 1 had a filing of the same coverage in effect on the cancellation date; 4 later termination records on filings that had already ended, not counted again; 2 replacement records dated the filing's own effective date, not counted as an end; 3 filings listed as active or pending in the MOTUS insurance file (1 more listed there but contradicted by a history record, not counted as on file); 11 authority actions, including 3 involuntary revocation actions (3 discontinued); 4 actions with a revocation, suspension or out-of-service disposition; 3 revocation or suspension orders. FMCSA's MOTUS insurance file lists CARGO $5,000 effective 2016-05-01, contradicted by a history record dated 2016-12-20 (name changed, in FMCSA's L&I history file frozen 2026-05-14).
Checked — record read7 identifier search(es) without the company name; 66 lead(s), 3 under another name.
Oct 9, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 9, 2026
—
Follow-up on unresolved leads
Checked — record read2 follow-up question(s) researched; 2 concerned a page that is not a separate business; 0 remain unresolved or only partly resolved.
Oct 14, 2026
—
Ledger evaluated Oct 14, 2026.
How current is this report?
Report assembled Oct 14, 2026. First published Sep 3, 2026. This report pulls from 1115 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
