Advertises interstate moves, prints no USDOT or MC number
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUSAdvertises interstate moves, prints no USDOT or MC number
None of the 6 page(s) we read (home, contact, about, pricing, faq, licensing) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).
You cannot look this company up from its own website. That is the point.
Source: company website · as of Sep 3, 2026
- PROBLEM0 truck, 0 driver on the federal record
FMCSA: 0 power units, 0 drivers. The website advertises interstate / cross-country moves.
The operation on record is a one-truck business, whatever the marketing says.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
Trustpilot 4.9★ (1253 reviews) vs Yelp 2.3★ (14 reviews): a 2.6-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEMReview volume does not fit the operation on record
1406 reviews across platforms (14 reviews on Yelp; 139 reviews on BBB; 1253 reviews on Trustpilot); FMCSA record: 0 trucks, 0 drivers, registered 11.3 years; that is about 124 reviews per year registered
Source: SAFER snapshot · Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEM29 complaints closed with BBB in the last 3 years, 6 in the last 12 months (BBB shows 139 customer reviews; FMCSA record: 0 trucks)
BBB complaint volume relative to the size of the business.
Source: BBB listing · as of Sep 3, 2026
- PROBLEM
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/03/2026 and found no certificate under this name or USDOT 2632086.
It may operate under another legal name — or it may be unlicensed in-state. Ask for the certificate number.
- NOTEMCS-150 says intrastate-only while it holds interstate authority
FMCSA carrier operation (MCS-150): Intrastate Only (Non-HM). The website says: “sportation) number for ArcBest II, Inc., DBA U-Pack is 2946400 and the Freight Forwarder (Interstate Operating Authority) number is FF-17300”. Operating authority on record: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods).
The registration form is out of date; the authority itself is active.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2632086 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Fort Smith, AR and Tampa, FL: “ARCBEST II” / “Arcbest II”
BBB: “U-Pack” — BBB rating A+, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 1/1/1997. BBB: “U-Pack Moving Service” — BBB rating A+, not accredited, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 1/1/1997. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (877) 453-7274 on both records; BBB: website upack.com on both records; BBB: lists upack.com as its own page; BBB: phone (844) 362-5303 on both records; BBB↔BBB: social profile facebook.com/upackmoving on both records; BBB↔BBB: Brooke Devine — same surname as Ms. Broke Devine; BBB: name “U-Pack” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — U-Pack · BBB profile — U-Pack Moving Service · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (FF-8973, MC-914011)
FMCSA: ACTIVE; authorized for Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods); insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 29 complaints in the last 3 years (6 closed in the last 12 months); types: Delivery Issues 12, Service or Repair Issues 11, Billing Issues 2, Customer Service Issues 2, Order Issues 1, Product Issues 1; status: 27 answered, 2 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- U-Pack / ARCBEST II / INC.Fort Smith, AR · Tampa, FLON RECORDlink strength: strong
- BBB — U-Pack: BBB rating A+ · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 1/1/1997
- BBB — U-Pack Moving Service: BBB rating A+ · not accredited · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 1/1/1997
How we linked them: BBB: phone (877) 453-7274 on both records · BBB: website upack.com on both records · BBB: lists upack.com as its own page · BBB: phone (844) 362-5303 on both records · BBB↔BBB: social profile facebook.com/upackmoving on both records · BBB↔BBB: Brooke Devine — same surname as Ms. Broke Devine · BBB: name “U-Pack” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 28, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods)). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods); Freight Forwarder of Household Goods, Broker of Property (Except Household Goods); Broker of Household Goods → AUTHORIZED FOR: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods))
- Aug 27, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods); Freight Forwarder of Household Goods, Broker of Property (Except Household Goods); Broker of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods) → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods); Freight Forwarder of Household Goods, Broker of Property (Except Household Goods); Broker of Household Goods)
- Aug 19, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 19, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods)).
- Aug 19, 2026INFOFederal record address changed to 8401 MCCLURE DRIVE, FORT SMITH, AR 72916. (P O BOX 10048, FORT SMITH, AR, 72917-0048 → 8401 MCCLURE DRIVE, FORT SMITH, AR 72916)
What kind of company is this?
Registered only as a broker (arranges moves, does not haul them), but its website reads like a moving company. Federal rules require brokers to say so in their advertising.
Federally authorized to move household goods across state lines.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2632086).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 3, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings are within 0.3 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsestablished 1995 on website matches 29 years (since 1/1/1997) from BBB business profile.
- Claimed fleet size matches verified records15 trucks on website matches 0 power units (FMCSA) from FMCSA SAFER (power units).
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 0 drivers (FMCSA).
Other concerns we want to surface
- •2 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address legitimacy check: high risk
- •Carrier vs broker disclosure check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Broker of Property (Except Household Goods)
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 0
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 0
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation check required
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- Physical address
- 8401 MCCLURE DRIVE, FORT SMITH, AR 72916
- Operating authority dockets
- ActiveMC914011Broker of Household GoodsActiveMC914011Broker of Property (Except Household Goods)ActiveFF8973Freight Forwarder of Household GoodsActiveFF8973Freight Forwarder of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 3, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
30 reviews read across BBB, Trustpilot- NOTABLETrustpilot 4.9★ (1253 reviews) vs Yelp 2.3★ (14 reviews): a 2.6-star gap between platforms (all platforms, n=1267)
- NOTABLE1406 reviews across platforms (14 reviews on Yelp; 139 reviews on BBB; 1253 reviews on Trustpilot); FMCSA record: 0 trucks, 0 drivers, registered 11.3 years; that is about 124 reviews per year registered (all platforms, n=1406)
- NOTABLE29 complaints closed with BBB in the last 3 years, 6 in the last 12 months (BBB shows 139 customer reviews; FMCSA record: 0 trucks) (BBB, n=29)
- WEAK5 of the 20 dated Trustpilot reviews we read were posted on the same day (2026-09-03); Trustpilot shows 1253 reviews in total for this business, so several on one day is within its pace (Trustpilot, n=20)
- Trustpilot · Chris Kyrou · 2026-09-03 · 5★: “Very easy to manage/schedule move online, very user friendly. When needed to talk to representatives, they were very helpful. Priced very reasonably. Relocubes arrived on time at origin, destination…” source
- Trustpilot · spring goldman · 2026-09-03 · 5★: “Best experience ever Made our cross country move seamless. Timing was perfect and we had no problems at all.” source
- Trustpilot · Rob Bryant · 2026-09-03 · 5★: “Good communication, everything appeared as scheduled. Highly recommend to anyone looking to do a move” source
- Trustpilot · Nikki Coyne · 2026-09-03 · 5★: “Very easy to set up delivery and pick up! Excellent customer service and driver's knowledge of where and to set trailer is awesome. While you do the work, this is the most affordable way to move long…” source
- WEAK15 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Chris Kyrou · 2026-09-03 · 5★: “Very easy to manage/schedule move online, very user friendly. When needed to talk to representatives, they were very helpful. Priced very reasonably. Relocubes arrived on time at origin, destination…” source
- Trustpilot · spring goldman · 2026-09-03 · 5★: “Best experience ever Made our cross country move seamless. Timing was perfect and we had no problems at all.” source
- Trustpilot · Nikki Coyne · 2026-09-03 · 5★: “Very easy to set up delivery and pick up! Excellent customer service and driver's knowledge of where and to set trailer is awesome. While you do the work, this is the most affordable way to move long…” source
- Trustpilot · Seth&Jennifer Kottler · 2026-09-01 · 5★: “So simple, so friendly! It was the only thing we never had to stress over. No hidden fees, no hidden issues!” source
- INFOThe 10 dated BBB reviews we read span 429 days (2025-03-26 to 2026-05-28); the 5 closest together fall within 80 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 7 days (2026-08-28 to 2026-09-03); the 5 closest together fall within 1 day (Trustpilot, n=20)
- INFO93% of the reviews we read are 1★ or 5★ (n=30; 27 five-star, 1 one-star) — the usual shape of review distributions, noted for context (all platforms, n=30)
- INFOYelp rating 2.3★ from 14 reviews (Yelp, n=14)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with U-Pack? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at U-Pack? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 904 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?