Driver out-of-service rate 87.5% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 87.5% vs 6.67% national average
7 of 8 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM4 hidden spam links on the site
Examples: “Payscale)”, “US Census.”, “Urban Air Trampoline Park”. These have nothing to do with moving and are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Sep 3, 2026
- NOTESelf-declared: “award-winning”, “most trusted”, “best movers”, “top-rated”
“moving and storage company takes pride in delivering personalized and award-winning moving services to meet all your mov”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 3592100 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDOwner of record: ROBERT DICKS (OWNER)
Company official(s) on the FMCSA registration for USDOT 3592100, JJR MOVING LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Austin, TX: “Unicorn Moving & Storage” / “Incorporated”
BBB: “Unicorn Moving & Storage” — BBB rating A+, started 8/1/1994. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (512) 339-9922 on both records; BBB: website unicornmoving.com on both records; BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 Victor St, Austin, TX, 78753; BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 Victor St, Austin, TX 78753; BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 VICTOR ST, AUSTIN, TX 78753; BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 VICTOR ST, AUSTIN, TX 78753-3135; BBB: lists unicornmoving.com as its own page.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Unicorn Moving & Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1217071)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTTxDMV: active certificate 009185833
TxDMV lists an active household-goods certificate (checked 08/18/2026).
Source: TxDMV · as of Aug 18, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 3 complaints in the last 3 years (0 closed in the last 12 months); types: Billing Issues 1, Product Issues 1, Service or Repair Issues 1; status: 2 resolved, 1 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Unicorn Moving & Storage / IncorporatedAustin, TXON RECORDlink strength: strong
- BBB — Unicorn Moving & Storage: BBB rating A+ · started 8/1/1994
How we linked them: BBB: phone (512) 339-9922 on both records · BBB: website unicornmoving.com on both records · BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 Victor St, Austin, TX, 78753 · BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 Victor St, Austin, TX 78753 · BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 VICTOR ST, AUSTIN, TX 78753 · BBB: address 102 Victor St, Austin, TX 78753-3135 matches 102 VICTOR ST, AUSTIN, TX 78753-3135 · BBB: lists unicornmoving.com as its own page
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3592100).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceTexas DMV (TxDMV) motor-carrier registry lists an active motor carrier certificate 009185833, valid through Feb 28, 2028 (checked Aug 18, 2026).
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 11 power units (FMCSA), about 1.4× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 15 drivers (FMCSA), about 3.3× the verified value.
Other concerns we want to surface
- •2 medium-confidence identity matches awaiting review (advisory; does not block publishing)
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 11
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 15
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 102 VICTOR ST, AUSTIN, TX 78753
- Operating authority dockets
- ActiveMC1217071Motor Carrier of Property (Except Household Goods)ActiveMC1217071Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Texas DMV (TxDMV) motor-carrier registry shows as of Aug 18, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
0 reviews readThe website says 1,543 reviews on Google. We could read 325 (Yelp 325); Google, BBB could not be counted, so this is not the company’s total.
- WEAKThe website claims 1543 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Unicorn Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Unicorn Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Aug 29, 2026. First published Aug 29, 2026. This report pulls from 506 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?