University Moving and Storage Co., Inc.
FMCSA registrant: UNIVERSITY MOVING & STORAGE COMPANY
USDOT 438382 · FMCSA SAFER · observed
1 consumer complaint filed with FMCSA in the last four years
What we found
Report assembled Oct 10, 2026 · Source observations are dated below- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 1, Pickup and Delivery 1, Claim Settlement 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 15 trucks, 5 tractors, 24 trailers; this does not measure moves completed during the complaint period.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Oct 10, 2026
- PROBLEMRatings disagree sharply between platforms
Google 4.8★ (651 reviews) vs Yelp 2.7★ (40 reviews): a 2.1-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing · as of Oct 10, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/10/2026 and found no certificate under this name or USDOT 438382.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- NOTEFollow-up on a related business: partly established
The allowed Three Best Rated page verifies that its Grand Rapids listing for University Moving and Storage Co., Inc. displays the two specified phone numbers, the specified email, the universitymoving.com website, a Grand Rapids address, and U.S. DOT/MC numbers, but it does not establish a relationship to a Farmington Hills business.
No state-register filing, FMCSA-hosted record, shared people, Farmington Hills address, or consumer statement about succession or rebranding was available from the permitted page; the displayed DOT/MC numbers are an observed listing claim, not an official government record, and the page does not verify common ownership or identity.
Ask the company what its relationship is to the other business before you book.
Source: 3 Best Moving Companies in Grand Rapids, MI · as of Oct 9, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 07/07/1999 (Compliance Review)
07/07/1999 Compliance Review; 11/09/1998 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 10, 2026
- ON RECORDMichigan LARA Corporations Online Filing System could not be checked in this report
The register could not be read. Business registration is not a mover licence. Could not submit separate searches for University Moving and Storage Co., Inc.; UNIVERSITY MOVING & STORAGE COMPANY; or the suffix-free form because the current official portal was blocked by its human-verification check. Could not open or read any official entity record pages, so entity ID, type, status, dates, registered agent, officers, address, record URL, and source date could not be confirmed. No conclusion about whether matching entities exist should be drawn from the empty matches array; the official register search did not run. The register search was blocked: The specified legacy URL (https://cofs.lara.state.mi.us/SearchApi/Search/Search) now serves a State of Michigan page stating that the Corporations Division website is no longer available. The current official Business Entity Search (https://mibusinessregistry.lara.state.mi.us/search/business) was reachable only to a Cloudflare human-verification page ("Verifying you are a human…" / "Security Check
- ON RECORD1 other business listed at this street address
“North American Van Lines” (directory). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.
A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.
Source: North American Van Lines · as of Oct 9, 2026
- ON RECORDEvery exposed BBB review and complaint record was read: 0 reviews, 1 public complaints
BBB exposes no reviews. Public complaints 2024-03-07 to 2024-03-07 (BBB status counts: 1 answered; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 9, 2026
- CHECKS OUTActive federal household-goods authority (MC-405456)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 10, 2026
- CHECKS OUTBBB rating A+ — not accredited
BBB grades this business A+. BBB complaints: 1 complaint in the last 3 years; types: Order Issues 1; status: 1 answered.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · BBB complaints · as of Oct 10, 2026
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 10, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 10, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe searched State household-goods mover registry (checked Oct 10, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 10, 2026; confirm current coverage before booking.
- Review ratings compared across sourcesStar ratings differ by 2.1 stars across Google, Yelp. Read reviews on each platform before relying on any single rating.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
- Claimed years in business matches verified recordsFor 50 years, our team has had the knowledge and equipment to provide the utmost care when moving your valued possessions. on website matches 56 years (since 12/10/1969) from BBB business profile.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Company connections
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Follow-up on unresolved leads
Each question below was checked against further sources on Oct 10, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
- What is the relationship between this company and the business on threebestrated.com, which shares its phone number its website dials (844) 366-0245, phone number its website dials (616) 552-8221, email address bestmoversare@universitymoving.com and website domain universitymoving.com?Partially resolved
Prompted by: https://threebestrated.com/moving-companies-in-grand-rapids-mi · checked Oct 9, 2026
The allowed Three Best Rated page verifies that its Grand Rapids listing for University Moving and Storage Co., Inc. displays the two specified phone numbers, the specified email, the universitymoving.com website, a Grand Rapids address, and U.S. DOT/MC numbers, but it does not establish a relationship to a Farmington Hills business.
No state-register filing, FMCSA-hosted record, shared people, Farmington Hills address, or consumer statement about succession or rebranding was available from the permitted page; the displayed DOT/MC numbers are an observed listing claim, not an official government record, and the page does not verify common ownership or identity.
- Observed fact: 3 Best Moving Companies in Grand Rapids, MI · retrieved Oct 9, 2026“UNIVERSITY MOVING AND STORAGE CO., INC. 618 32nd Street SouthEast, Grand Rapids, MI 49548 Since 1969”
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 10, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 10, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 20
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 20
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 1 consumer complaint on fileOnly generic information is available, specific complaint details are not visible. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.Estimates/Final Charges (1)Pickup and Delivery (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 1999-07-07 Compliance Review; 1998-11-09 Compliance Review
- Physical address
- 23305 COMMERCE DRIVE, FARMINGTN HLS, MI 48335
- Operating authority dockets
- ActiveMC405456Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 10, 2026.
State business entity record
Michigan LARA Corporations Online Filing System · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: Could not submit separate searches for University Moving and Storage Co., Inc.; UNIVERSITY MOVING & STORAGE COMPANY; or the suffix-free form because the current official portal was blocked by its human-verification check.
- Limitation: Could not open or read any official entity record pages, so entity ID, type, status, dates, registered agent, officers, address, record URL, and source date could not be confirmed.
- Limitation: No conclusion about whether matching entities exist should be drawn from the empty matches array; the official register search did not run.
- Limitation: The register search was blocked: The specified legacy URL (https://cofs.lara.state.mi.us/SearchApi/Search/Search) now serves a State of Michigan page stating that the Corporations Division website is no longer available. The current official Business Entity Search (https://mibusinessregistry.lara.state.mi.us/search/business) was reachable only to a Cloudflare human-verification page ("Verifying you are a human…" / "Security Check
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 9, 2026 · stored evidence
Listing matched to this business.
Source checked Oct 10, 2026
Not accreditedListing matched to this business.
Source checked Oct 10, 2026
Source checked Oct 10, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with University Moving and Storage Co., Inc.? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at University Moving and Storage Co., Inc.? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 13 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Google.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 438382 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 10, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 10, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 10, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 10, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance filing history: the page answered without the record's contents (source limitation recorded). MOTUS lists dated filing records: 2 filing(s) for MC405456; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 10, 2026 | View source |
| State business entity register | Not available when checkedMichigan LARA Corporations Online Filing System: blocked. | Oct 9, 2026 | — |
| State mover licence | Checked — no match in the recorded scopeState household-goods mover registry: searched, no record. | Oct 10, 2026 | — |
| Not available when checkedgoogle: Saved capture of 2026-10-09; this is not a current rating. On 2026-10-10 Google was not available when checked (Google Maps returned a page with no business name. Google listing details have not been verified for this report). | Oct 9, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Oct 10, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website. | Oct 10, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 0/0 reviews, 1/1 public complaints. | Oct 9, 2026 | View source |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Oct 10, 2026 | View source |
| Phone, address and identifier search | Checked — record read7 identifier search(es) without the company name; 54 lead(s), 8 under another name. | Oct 9, 2026 | — |
| Related entities | Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane. | Oct 9, 2026 | — |
| Follow-up on unresolved leads | Checked — record read4 follow-up question(s) researched; 1 concerned a page that is not a separate business; 3 remain unresolved or only partly resolved. | Oct 10, 2026 | — |
Ledger evaluated Oct 10, 2026.
Report assembled Oct 10, 2026. First published Oct 12, 2026. This report pulls from 718 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?