Ward North American

1. SERIOUS

   76 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 17 · 2024: 7 · 2025: 14 · 2026: 38 (registry data as of 09/25/2026). Categories: Loss and Damage 33, Claim Settlement 27, Pickup and Delivery 23, Estimates/Final Charges 15, Shipment Documents 10. Separately, the registry reports a fleet snapshot of 375 trucks, 958 tractors, 1497 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026

2. SERIOUS

   1 closed FMCSA enforcement case against this carrier in the last six years

   case IN-2023-0164-US1727, closed 10/31/2023. FMCSA enforcement record, six years as of 10/15/2026. The public record publishes the case number and closing date only — not the violation or the penalty.

   FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.

   Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Oct 16, 2026

3. CAUTION

   Website and federal records list different addresses

   Website (observed 2026-09-03T23:31:06.415Z): 17275 Green Mountain Road, San Antonio, TX 78247. FMCSA physical address (observed 2026-10-16T06:24:05.725Z): 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802. FMCSA mailing address: 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802.

   Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.

   Source: company website · federal address record · as of Oct 16, 2026

4. ON RECORD

   The five most recent FMCSA investigations on record — most recent 06/02/2025 (Non-Ratable Review)

   06/02/2025 Non-Ratable Review; 08/22/2023 Non-Ratable Review; 11/17/2021 Non-Ratable Review; 02/08/2019 Non-Ratable Review; 02/08/2019 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more.

   Source: FMCSA SMS overview · as of Oct 16, 2026

5. CHECKS OUT

   Active federal household-goods authority (FF-54052, MC-107012)

   FMCSA: ACTIVE; authorized for Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Freight Forwarder of Property (Except Household Goods); insurance filings on file.

   Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026

6. CHECKS OUT

   TxDMV: active certificate 0000009188

   TxDMV lists an active household-goods certificate (checked 10/16/2026).

   Source: TxDMV · as of Oct 16, 2026

7. CHECKS OUT

   BBB rating A+ (not accredited)

   BBB complaints: 6 complaints in the last 3 years (3 closed in the last 12 months); types: Delivery Issues 2, Service or Repair Issues 2, Customer Service Issues 1, Product Issues 1; status: 4 answered, 2 resolved.

   A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

   Source: BBB profile · as of Sep 3, 2026

Changes on the public record

Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.

• Oct 16, 2026MEDIUM1 new consumer complaint filed with FMCSA (75 → 76 in the last four years).
• Oct 9, 2026MEDIUM2 new consumer complaints filed with FMCSA (73 → 75 in the last four years).
• Oct 4, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods)
• Oct 3, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods)
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Broker of Household Goods — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Motor Carrier of Property (Except Household Goods) — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC107012 Motor Carrier of Household Goods — Active.

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.

Ledger evaluated Oct 16, 2026.