BBB complaints: 1 complaint in the last 3 years (1 closed in the last 12 months); types: Service or Repair Issues 1; status: 1 unanswered. Source observations: accreditation 2026-10-10T20:32:44.107738+00:00; complaint count 2026-10-10T20:09:41.359Z; rating and review count 2026-10-10T20:09:41.359Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Another business, “Diamond Hands Moving”, shares the phone number printed on this company’s website, (888) 493-2503
A web page for “Diamond Hands Moving” shows the phone number printed on this company’s website, (888) 493-2503. Excerpt: “By using the Site, you consent to receive account related communications from DiamondHands employees via email, sms (phone number we use 888 493 2503), phone ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Diamond Hands Moving” and make sure the name on your contract is the company you expect.
Follow-up on a related business: partly established
The cited terms page identifies DIAMOND HANDS MOVING & STORAGE LLC as the provider and names diamondhandsmoving.com and 888 493 2503, but it does not establish any relationship to ZeroMax Moving and Storage.
No state-register or FMCSA filing, shared person, address, consumer statement, succession claim, or rebranding claim is present on the only permitted page; therefore the alleged shared phone number and any relationship, ownership, succession, or rebranding remain unverified.
Ask the company what its relationship is to the other business before you book.
FMCSA records 1 power unit and 1 driver for USDOT 3224565 (ZEROMAX MOVING AND STORAGE LLC), with 50,000 miles reported for 2023. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.
New York Department of State Corporation and Business Entity Database could not be checked in this report
The register could not be read. Business registration is not a mover licence. No search was actually submitted on the official register, so no register result set could be read or completeness established. The official landing page states that searches must be submitted through its JavaScript interface; that interface was unavailable in this run. I could not confirm status, entity type as printed on a record, formation date, registered agent, officers, source record URL, or source/as-of date from an official record page. Because the results list could not be opened, I could not test the legal names, suffix-free variants, or the DBA name separately, and could not traverse pagination or confirm whether other near matches exist. The register search was blocked: The official New York Department of State Public Inquiry page loaded only as a JavaScript application shell through the available fetcher, while the interactive browser received ERR_EMPTY_RESPONSE from apps.dos.ny.gov. I could not submit the name searches or open/read any official register result page.
ON RECORD
Follow-up: a page first read as another business lists this company itself
The permitted page verifies that zeromaxmoving.com had one cited page on the same domain and labels that source relationship "Not company-owned", but it does not establish a relationship to ZeroMax Moving and Storage in Brooklyn.
No state-register or FMCSA filing, shared person, address, separate website, consumer statement, succession claim, or rebranding claim appears on the only permitted page, so those points remain unverified; the page also does not identify the Brooklyn business.
Every exposed BBB review and complaint record was read: 0 reviews, 1 public complaints
BBB exposes no reviews. Public complaints 2025-12-10 to 2025-12-10 (BBB status counts: 1 unanswered; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
New York State Department of Transportation: active record, household-goods scope not shown
New York State Department of Transportation lists a record for this business as active (checked 10/10/2026). The record does not show whether it covers household goods.
An active state carrier record is not shown to be household-goods authority.
Before booking: For a move within the state, ask the company to confirm with the state that its authority covers household goods.
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
1 truck on file
Fleet size reported in federal filings.
What we checked
3 passed
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 10, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 10, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
New York State Department of Transportation lists a record for this business as active (checked Oct 10, 2026). The record does not show whether it covers household goods; confirm household-goods authority with the state before an in-state move.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 10, 2026; confirm current coverage before booking.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “Diamond Hands Moving”, shares the phone number printed on this company’s website, (888) 493-2503
Lead — identity not established
A web page for “Diamond Hands Moving” shows the phone number printed on this company’s website, (888) 493-2503. Excerpt: “By using the Site, you consent to receive account related communications from DiamondHands employees via email, sms (phone number we use 888 493 2503), phone ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “Diamond Hands Moving” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 10, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
Diamond Hands Moving
Listed on another site · observed Oct 10, 2026
Diamond Hands Moving shares phone (888) 493-2503 with this company.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 10, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “Diamond Hands Moving”, which shares its phone number (888) 493-2503?Partially resolved
Prompted by: https://slickmoving.com/terms-conditions/ · checked Oct 10, 2026
The cited terms page identifies DIAMOND HANDS MOVING & STORAGE LLC as the provider and names diamondhandsmoving.com and 888 493 2503, but it does not establish any relationship to ZeroMax Moving and Storage.
No state-register or FMCSA filing, shared person, address, consumer statement, succession claim, or rebranding claim is present on the only permitted page; therefore the alleged shared phone number and any relationship, ownership, succession, or rebranding remain unverified.
Observed fact: Terms & Conditions · retrieved Oct 10, 2026“These Terms of Use (“Terms”) set forth the terms and conditions that apply to your access and use of services provided by DIAMOND HANDS MOVING & STORAGE LLC, its affiliates, and their respective owners, employees, agents, contractors, and third-party licensors (“DiamondHands,” “us,” or “we”), includ”
What is the relationship between this company and “zeromaxmoving.com Citations in Local Moving Companies”, which shares its website domain zeromaxmoving.com?Partially resolved
Prompted by: https://llmauthorityindex.com/citations/local-moving-companies/domains/zeromaxmoving.com · checked Oct 10, 2026
The permitted page verifies that zeromaxmoving.com had one cited page on the same domain and labels that source relationship "Not company-owned", but it does not establish a relationship to ZeroMax Moving and Storage in Brooklyn.
No state-register or FMCSA filing, shared person, address, separate website, consumer statement, succession claim, or rebranding claim appears on the only permitted page, so those points remain unverified; the page also does not identify the Brooklyn business.
Observed fact: zeromaxmoving.com citations · retrieved Oct 10, 2026“zeromaxmoving.com ranks #425 in the October 2026 Local Moving Companies Citation Index, accounting for 1 citation occurrences across 1 of 918 valid AI responses.”
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
1
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
1
Insurance status
—
Safety rating
—
DOT complaints (FMCSA)
No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Sep 25, 2026 · FMCSA complaint history
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what New York State Department of Transportation shows as of Oct 10, 2026.
carrier record — · Active · household-goods scope not shown
New York Department of State Corporation and Business Entity Database · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
New York Department of State Corporation and Business Entity Database was not available when checked on Oct 10, 2026. Registration status is unverified.
Limitation: Business registration is not a mover licence.
Limitation: No search was actually submitted on the official register, so no register result set could be read or completeness established.
Limitation: The official landing page states that searches must be submitted through its JavaScript interface; that interface was unavailable in this run.
Limitation: I could not confirm status, entity type as printed on a record, formation date, registered agent, officers, source record URL, or source/as-of date from an official record page.
Limitation: Because the results list could not be opened, I could not test the legal names, suffix-free variants, or the DBA name separately, and could not traverse pagination or confirm whether other near matches exist.
Limitation: The register search was blocked: The official New York Department of State Public Inquiry page loaded only as a JavaScript application shell through the available fetcher, while the interactive browser received ERR_EMPTY_RESPONSE from apps.dos.ny.gov. I could not submit the name searches or open/read any official register result page.
Reviews and complaints — every platform we check
Review report assembled Oct 10, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
No matching listing verified in the sources checked.
Source checked Oct 10, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with ZeroMax Moving and Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at ZeroMax Moving and Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
4 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Press / news coverage)
Every review profile we found
3 review profiles
Every contact channel on file
12 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 391 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 13 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Yelp.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 3224565 corroborated (the USDOT number its website prints, matched to this business).
—
—
Company website
Checked — record read6 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance filing history: the page answered without the record's contents (source limitation recorded). MOTUS lists dated filing records: 3 filing(s) for MC1009800; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage.
Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed.
Checked — record read7 identifier search(es) without the company name; 51 lead(s), 2 under another name.
Oct 10, 2026
—
Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 10, 2026
—
Follow-up on unresolved leads
Checked — record read3 follow-up question(s) researched; 1 concerned a page that is not a separate business; 2 remain unresolved or only partly resolved.
Oct 10, 2026
—
Ledger evaluated Oct 10, 2026.
How current is this report?
Report assembled Oct 10, 2026. First published Oct 12, 2026. This report pulls from 391 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
